Accounts Receivable Manager (Cash Applications)

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.   Accounts Receivable Manager This is an In Office Role. Local Candidates Only.   Job Description:  Agilysys is looking for an Accounts Receivable Manager to join our rapidly growing team. The Accounts Receivable Manager is responsible for overseeing daily AR operations, managing staff, and ensuring accurate and timely cash application, reconciliations, and compliance with accounting standards.  This position requires someone who is forward thinking, proactive in a demand-driven environment. It is essential for this position to have effective customer service skills to interact with all levels of management, our internal and external customers, and to have a proven track record of success in Accounts Receivable and Cash Application. Key Responsibilities:   * Provide leadership, coaching, and performance management for the cash application team, ensuring accountability, accuracy, and adherence to internal controls. * Oversee daily cash application activities, including lockbox, ACH, and wire payments, ensuring accuracy, timeliness, and compliance with company policies. * Manage team workload, training, and process adherence to support consistent and timely Accounts Receivable operations. * Review and approve Accounts Receivable journal entries, adjustments, write-offs, and refunds, ensuring proper general ledger impact and supporting documentation. * Ensure daily bank activity is reconciled to the ERP system (NetSuite) and partner with Treasury and Accounting to resolve discrepancies. * Partner with Credit, Collections, and Finance to resolve unapplied and unidentified cash, customer deposits, and miscellaneous receipts. * Serve as the Subject Matter Expert for Cash Application by identifying process efficiencies, implementing best practices, and maintaining Accounts Receivable policies and procedures. * Provide oversight and guidance on complex customer payment issues, including credit balances, overpayments, and correction of posting errors. * Oversee escheatment processing and ensure compliance with applicable state regulations and reporting requirements. * Collaborate cross-functionally with IT and other stakeholders on system enhancements and process improvements impacting Accounts Receivable. * Ensure compliance with internal controls and support quarterly and annual internal and external audit requirements. * Develop, analyze, and present Accounts Receivable metrics and report to upper management to improve visibility and accuracy. * Support month-end close activities related to Accounts Receivable and general ledger accuracy. * Other duties as assigned. Requirements / Qualifications:   * Bachelor's degree in Finance, Accounting or related degree with 3+ years Accounts Receivable experience OR Associate's degree in Finance, Accounting or related degree with 4+ years in Accounts Receivable experience. * 3-5 years of people management experience. * Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook). * Excellent written, oral communication and interpersonal skills; exhibits a positive disposition and professional behavior.  * Ability to prioritize job tasks and multiple requests from internal and external customers and cross-functional partners. * Ability to work independently, meeting deadlines, in a fast-paced, result-oriented environment. * Strong problem-solving skills with solution-oriented thinking. Proficient at conducting research into system-related issues.  Desired Attributes: * Software Industry knowledge preferred. * Experience in the hospitality industry. * Familiar with Escheatment.   * ---------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. * ----------------------------------------------------------------------------------------------------------------------------------------------------------- The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.   Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. 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Created: 2026-04-04