Automotive Product Specialist

PRODUCT SPECIALISTTRAINING WILL INCLUDE:• Utilization of Customer Retention Management system (CRM) • Step by step guidance on customer interaction • Daily Tasks • Product training • Business Development Center (BDC) • Online Manufacturer Training • Knowledge on other departments within the dealership. (Service/Parts/Body Shop) • Understanding of paperwork • Importance of Customer Satisfaction Index (CSI) • Conflict resolution • Inner workings of the automobile business • Delivery process • Customer follow up process, appointments • Finance and Insurance (F&I) products • Visit other dealershipsREQUIREMENTS AND STANDARDS INDIVIDUALSTANDARDSThe Product Specialist Must: • College Graduate is preferred• Possess the character and appearance standards of your specific dealership • Maintain a positive, wholesome attitude towards life and the sales profession • Engage in some kind of self-improvement program regularly • Get along well with other employees of the dealership• Possess excellent communication skills, face-to-face and over the phoneWORK ORGANIZATIONSTANDARDSThe Product Specialist Must: • Know how to set objectives or quotas and how to figure a method or program of action to reach those goals • Come to work each day with a plan of work for the day • Have a positive owner-follow-up system • Ability to be openly communicate with management KNOWLEDGE STANDARDSThe Product Specialist Must: v Learn why people buy and how to meet the needs of various types of customers • Know the company sales and credit policies • Have a thorough product knowledge of your own products and a general knowledge of competitive products • Follow a sales plan with every customer

Created: 2026-04-04