Customer Experience Lead-The Greene

Customer Experience Lead-The Greene At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business. A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top-line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Paid parental leave to bond with your new addition 401(k) savings plan with company match Merit increases and performance bonuses On-the-spot recognition and rewards for a job well done Employee stock purchase program Merchandise discounts Medical, dental, vision, and pharmacy coverage Tuition reimbursement Commuter benefits Paid parental leave to bond with your new addition 401(k) savings plan with company match Merit increases and performance bonuses On-the-spot recognition and rewards for a job well done Employee stock purchase program 40% merchandise discounts & free product Medical, dental, vision, and pharmacy coverage Tuition reimbursement Employee Assistance Program, including those who live with you Commuter benefits Working for VS&Co has taught me so much about business leadership. I am thankful and proud that I have been able to be a part of this organization and the opportunity to grow my career here! I've had the incredible opportunity to lead a high-performing team where collaboration, inclusion and empowerment are core to everything we do. We celebrate each other's wins, learn from our challenges and show up for our customers. Building genuine connections with your team is just as important as the connections we make with our customers. A team's culture truly impacts the customer experience and plays such a huge part in overall store performance. A strong and positive culture benefits everyone. The strength of the team is each individual member. The strength of each member IS THE TEAM! I love my job because of leadership's dedication to company values and culture. This company wide commitment creates a safe, thriving atmosphere where I've had unlimited opportunities to learn and grow in my career. The mentorship I have received in my few years of working here has been invaluable, and I am sincerely thankful for the encouragement and trust that has allowed me to thrive. We are truly better together, and Inclusion & Belonging is without a doubt everything! I love my job because of leadership's dedication to company values and culture. This company wide commitment creates a safe, thriving atmosphere where I've had unlimited opportunities to learn and grow in my career. The mentorship I have received in my few years of working here has been invaluable, and I am sincerely thankful for the encouragement and trust that has allowed me to thrive. We are truly better together, and Inclusion & Belonging is without a doubt everything! I enjoy working here because of the emphasis on work-life balance and that my schedule allows for valuable family time. I also appreciate the internal opportunities for growth within the company. From the moment I got the call in February 2023 offering me an internship with such a prominent brand, to joining the Emerging Leaders program, it's been an incredible journey. I've had the chance to explore multiple areas from planning to merchandising to product development and in doing so, I found the best fit for me. What's made the biggest impact on my journey has been the people mentors and leaders who invested in my growth. The supportive culture and positive atmosphere has made it a place I genuinely enjoy showing up to every day, and for that, I feel incredibly lucky. Working at VS&Co has been such a fantastic experience! VS is full of collaboration, creativity, and empowerment! I started my journey at VS&Co in 2023 as a technical design intern and quickly discovered that it was a place where I could grow and thrive. The following year I was able to return, for a second summer internship, and later saw the opportunity to apply for a design position. Today, I have the pleasure of working alongside talented designers on the casual intimate design team, in a supportive and innovative environment! The most rewarding aspect of my time at Victoria's Secret has been building my skillset and seeing my experience shine across multiple teams and roles. I am honored to work for a best in class asset protection team where we uphold VS&Co values every day. Our company supports the work we do by giving us the best technology and tools to allow us to protect our people, product, and property. My team and I feel valued by the organization while we support profitability and safety in the workplace for one of the best brands in the world! I've been with VS&Co for 15 years, in that time I've had three different roles, lived in two different states, lead talented teams and traveled across the country. In my time, I've seen our team consistently invests in tools and resources to help associates meet their goals both personally and professionally. One example would be the annual Wicklander training. The company value of "Better Together" shows up in the way the Asset Protection team is welcomed and included by both our field and home office partners. I started at VS as a contractor and later transitioned into a full-time role, and three things have always stood out about the production team: how supportive, innovative, and collaborative it is. I've always felt incredibly supported by both my managers and teammates. We work together in a way that truly pushes everyone to grow, and the constant drive to improve and evolve our processes is inspiring. I'm continually encouraged to reach new potential and try new things every day is a new adventure. I am an HR Senior Coordinator who has been with VS&Co for over 19 years. Throughout my tenure

Created: 2026-04-05