Customer Care Coordinator

Professional Summary The Customer Care Coordinator is a contract role supporting highvolume rehabilitation and durable medical equipment (DME) order processing during a sixmonth coverage period. Serving as the primary point of contact for rehab orders, this position coordinates between patients, providers, insurance carriers, and internal technical teams to ensure timely and accurate fulfillment of mobility equipment needs. The role requires strong multitasking abilities, resilience when managing complex or emotionally charged client interactions, and the ability to balance frequent inbound calls with detailed administrative work. This position is a critical partner to the Assistive Technology Professional (ATP) team, helping maintain efficient workflows and high service standards in a fastpaced environment. Key ResponsibilitiesServe as the primary point of contact for rehabilitation and mobility equipment orders, ensuring orders are processed accurately and efficientlyManage a high volume of inbound calls (approximately 30-50 per day) from patients, therapists, payers, and internal staff while completing required administrative tasksProcess new order intakes, upload order documentation, and ensure required files are available for ATP reviewRequest, collect, review, and track required documentation, including Functional Mobility Evaluations (FME) and Letters of Medical Necessity (LMN)Coordinate communication between patients, insurance providers, physicians, ATPs, and repair technicians to support smooth order progressionVerify insurance approvals, explain coverage and copay responsibilities, and direct patients to billing or other departments as neededSchedule equipment maintenance, repairs, and followup services in coordination with technical teamsResearch rehabilitation and mobility equipment using vendor websites to support accurate order processingRespond to inquiries from physician and therapist offices regarding processes, documentation requirements, and order statusMaintain and update provider, therapist, and referral information within internal systems QualificationsHigh School Diploma or GED required; Associate's degree preferredMinimum of three years of experience in a fastpaced office or customer service environmentProven ability to manage high call volumes while balancing multiple administrative prioritiesStrong multitasking, organization, and timemanagement skillsAbility to remain professional and composed when handling difficult or emotionally charged client interactionsProficiency in Microsoft Office Suite, including OutlookStrong written and verbal communication skills with attention to detail and accuracyAbility to assess situations quickly and make sound decisions in a dynamic environmentComfortable using technology and multiple systems to improve efficiency and effectivenessDemonstrated reliability, consistent attendance, and punctualityReceptive to feedback and able to follow detailed instructionsJob Type & LocationThis is a Contract to Hire position based out of Tualatin, OR.Pay and BenefitsThe pay range for this position is $19.83 - $25.77/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Tualatin,OR.Application DeadlineThis position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-05