Trilingual Customer Support Representative (Mandarin/...

Description & Requirements Maximus is thrilled to welcome motivated Trilingual Customer Support Representatives who are fluent in Mandarin and Cantonese to our vibrant New York State of Health (NYSOH) team. This is a remote work opportunity for candidates residing within 100 miles of New York, NY. As a Customer Support Representative at Maximus, you will be an essential part of positively impacting the lives of individuals in some of the most vulnerable communities. Your role will involve guiding millions of New Yorkers through the intricacies of healthcare plans. Our mission is to deliver thoughtful, open, and transparent customer care with a steadfast commitment to integrity. To set you up for success, Maximus provides comprehensive paid training, ensuring you offer exceptional knowledge and professionalism to every caller. Why Join Us? Competitive Compensation: Benefit from quarterly bonuses based on your performance! Comprehensive Insurance: Choose from various plans, including Medical, Dental, Vision, Prescription, and more, along with life insurance benefits and discounts on a range of insurance types. Future Planning: Safeguard your financial future with our 401K Retirement Savings plan and Company Matching. Generous Paid Time Off: Enjoy PTO, holidays, sick leave, and short and long-term disability coverage. Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program. Recognition Platform: Recognize your contributions and those of your colleagues. Tuition Reimbursement: Invest in your ongoing education and professional growth. Employee Perks: Access exclusive benefits and discounts available only to our employees. Maximus Wellness Program: Tap into a wide range of wellness resources tailored to meet your needs. Professional Development: Engage in training programs, workshops, and conferences to enhance your skills. Essential Duties and Responsibilities: Manage incoming calls from the public, prospective enrollees, and their representatives while following performance standards and confidentiality policies. Respond effectively to all inbound and outbound communications. Accurately document inquiries using designated systems. Process new healthcare coverage applications, determining tax household and eligibility. Handle life event changes, demographic updates, disenrollment requests, and special enrollment period applications. Provide requested materials to callers via mail, email, or download. Facilitate translation services for non-English speaking callers. Escalate complex issues to designated staff when necessary. Participate in meetings and training sessions to stay knowledgeable about programs and systems. Ensure compliance with confidentiality policies and refer callers to alternative sources when needed. Meet quality assurance and performance metrics. Adhere to established safety standards. Remain in a stationary position for extended periods and occasionally lift items weighing up to 25 pounds. Perform additional duties as assigned by management. Minimum Requirements: High school diploma or GED, with at least 6 months of relevant experience. Fluency in English, Mandarin, and Cantonese required for speaking, reading, and translation purposes. Strong data entry and telephone skills. Excellent organizational, interpersonal, written, and verbal communication skills. Able to thrive in a fast-paced environment and manage multiple tasks efficiently. Team-oriented with the capability to work independently. Prior experience with computers and phone systems is preferred. Previous customer service experience is a plus. Home Office Requirements: Internet speed of 20mbps or higher. Connectivity via Wi-Fi or Ethernet cable to your home router. Must reside within the continental United States. Compensation: Minimum Salary: $22.50 | Maximum Salary: $22.50

Created: 2026-04-05