Intake Representative, Claims

The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits. Pay Type: HourlyThe above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.We have an opening with the primary role entering loss reports for Workers' Compensation. The ideal candidate will have experience in either Workers' Compensation, Property & Casualty or a call center background.While we may prefer candidates who reside closer to our Columbus, Ohio office or Charleston, WV office that could work a hybrid or remote schedule, we will also consider candidates anywhere in our approved payroll states who can work full time remote.This position will report to the Intake Manager.Are you a Referral?If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.JOB OBJECTIVE:The Intake Representative, Claims obtains and documents first notice of injury and first notice of loss information from customers for commercial auto, worker's compensation, liability, and property lines of business. Provide direct guidance and assistance to customers responding to inquiries, and/or explaining processing procedures to deliver the best possible outcome. Work is driven by multiple reporting channels such as customer portal, email, phones, and fax.ESSENTIAL FUNCTIONS: Receive initial claim information from customers telephonically, electronically, email, and/or faxProvide information to customers regarding the different options available for loss reporting Determine appropriate policy and coverage for lossWork with leadership team to onboard new associatesAnalyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be takenObtain and document facts of loss information in the computer system Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement CenterInterpret coverage and issue claim decisions for claims assigned to the Engagement CenterReview, update, and document intake processes and procedures.OTHER FUNCTIONS: Other functions as neededKNOWLEDGE, SKILLS AND ABILITIES:Ability to provide excellent customer service to both external and internal customersAbility to work as a team member and perform based on established standards and expectationsAbility to multi-taskMust be detail-orientedExcellent written and oral communication skillsAbility to fully analyze information received and make decisions as to next steps and action requiredExperience with Microsoft ProductsAbility to work proficiently in multiple systemsExcellent organizational skillsHigh school diploma.One year previous full time experience in customer service and/or claims intake preferred. At least one year of experience in the insurance industry preferred.This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.Ready to join our team?At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from usIn addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:Health, Dental & Vision InsuranceCompany-provided life and income protection plansEligibility to participate in a company incentive bonus program401(k) Retirement Plan - 100% company match up to 7% on annual salaryPaid Time Off, Paid Holidays, and Floating HolidaysFlexible Work Arrangements - Hybrid and remote depending on the roleWe believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-MF1

Created: 2026-04-05