Customer Service Representative - Medical Equipment (...

Professional SummaryThe Patient Support Specialist plays a key role in delivering highquality care by assisting patients with the setup and use of CPAP equipment while providing essential support to a team of physicians. This position blends customer service, technical equipment setup, and administrative coordination to ensure patients receive a seamless and positive experience. The ideal candidate is detailoriented, comfortable working in a fastpaced clinical environment, and committed to supporting both patients and medical staff with professionalism and compassion.Key ResponsibilitiesSet up CPAP machines for patients, ensuring proper function, fit, and patient understanding of usage.Provide ongoing support to a team of doctors, including communication, coordination, and administrative assistance.Deliver excellent customer service by addressing patient questions, concerns, and equipment needs.Manage multiline phone systems and navigate multiple software platforms to support patient scheduling, documentation, and communication.Accurately enter patient and equipment data into electronic systems.Educate patients on home medical products and assist with product placement, availability, and pricing inquiries.Maintain a clean, organized, and safe work environment, including occasional lifting or carrying of equipment up to 50 lbs.Support daily clinic operations by assisting with patient flow, documentation, and general office tasks as needed.QualificationsRequiredHigh School Diploma or GED1+ year of customer service or customer resolution experienceExperience using multiline phone systems and navigating multiple software applicationsStrong verbal communication skills and comfort working on the phoneAbility to sit, stand, and walk for extended periodsAbility to accurately enter data and learn new software systemsPreferredMedical experience, including Respiratory Therapy or Nursing experienceKnowledge of home medical equipment, including product types, placement, availability, and pricingAbility to occasionally lift and/or carry objects weighing up to 50 lbs (e.g., oxygen tanks) #westpriorityJob Type & LocationThis is a Contract to Hire position based out of Seattle, WA.Pay and BenefitsThe pay range for this position is $21.00 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Seattle,WA.Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-05