Customer Service Representative

Customer Service / DME Order Processing Specialist Position Overview The Customer Service / DME Order Processing Specialist is responsible for supporting patients, providers, and internal teams by managing inbound and outbound communications, processing durable medical equipment (DME) orders, and ensuring accurate documentation within multiple EMR systems. This role plays a key part in maintaining compliance with payer guidelines while delivering highquality customer service. Key ResponsibilitiesHandle an average of30 inbound calls per dayand40-50 outbound calls, primarily focused on order processing and referral followupGreet and assistwalkin patientsas needed in a small office environmentPerform basicDME order entry, ensuring all required documentation is complete and accurateNavigatemultiple electronic medical record (EMR) systemsto obtain, review, and document required clinical and insurance informationEnter, verify, and monitor authorizations, expiration dates, and supporting documentation in the EMRVerify insurance coverage and confirm payer participation within the company database; request additions for new insurance carriers as neededCommunicate findings, payer trends, and documentation issues with Customer Service leadership and Managementon an ongoing basisContact patients when documentation does not meet payer requirements to provide updates and discuss available options to move the referral forwardActively manage patient referrals, respond to calls and emails promptly, and ensure adherence to servicelevel goalsAccurately document all call activity and interactions according to standard operating proceduresProcess, verify, and submit documentation and orders in compliance with company and payer guidelinesResolve customer issues and complaints through effective problem solving and clear communicationMeet established quality assurance standards and performance metricsUtilize company tools and resources to maintain accuracy and compliance, including but not limited to:Authorization GuidelinesInsurance GuidelinesFee SchedulesNPI (National Provider Identifier)PECOS (Medicare Provider Enrollment, Chain, and Ownership System)Internal "HowTo" and training documents Required Skills & QualificationsRequired:Strongcustomer serviceskills with a professional phone presenceAbility tomultitask, prioritize work, and manage time effectively in a fastpaced environmentBasic computer skills and comfort working in multiple systems simultaneouslyHigh attention to detail and accuracyStrong verbal and written communication skillsPreferred:Bilingual (English/Spanish or other languages)Previous experience inoffice or healthcare customer serviceCall center or highvolume phone experienceMust haveExperience LevelEntry LevelJob Type & LocationThis is a Contract to Hire position based out of Elmhurst, IL.Pay and BenefitsThe pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Elmhurst,IL.Application DeadlineThis position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-04-05