TxDMV - Staff Services Officer (Austin, TX)

Staff Services Officer (Austin, TX) Organization: TEXAS DEPARTMENT OF MOTOR VEHICLES Primary Location: Texas-Austin Work Locations: Camp Hubbard Bldg 1 4000 Jackson Ave Bldg 1 Austin 78731-6007 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.00 Travel: Yes, 10 % of the Time Salary (Pay Basis): 4,850.00 - 5,167.00 (Monthly) Number of Openings: 1 Overtime Status: Exempt General Description: Performs highly complex (senior-level) staff services and administrative work in support of the Vehicle Titles and Registration Division, Regional Services Section (RSS). Reports directly to the Section Director of Regional Services and provides operational and administrative support under the guidance of the Section Director and Assistant Section Directors. Essential Duties: Supports the Section Director and Assistant Section Directors by coordinating priorities, tracking deadlines, managing administrative functions, and facilitating workflow across the section. Prepares reports, presentations, and summaries for RSS staff, RSS leadership, division leadership, agency leadership, and/or external stakeholders. Routinely reviews and audits system access for RSS staff across agency-wide and IT-controlled platforms to ensure appropriate user access. Reviews and screens documents such as applications, employee packets, travel documents, presentations, and other submissions for accuracy, completeness, and compliance prior to leadership review. Handles administrative communications, routing requests or inquiries to the appropriate staff or leadership as needed. Maintains records and correspondence; organizes, files, and maintains digital and physical documents, including SharePoint folders and files, ensuring accessibility and compliance with retention policies. Proofreads and drafts memos, reports, and other documents as directed. Supports section-wide travel arrangements and related documentation for employees and finance department requirements. Assists with section budget tracking, purchasing, and inventory of administrative supplies and resources as needed. Assists with HR-related administrative tasks and conducts research on policies, procedures, or operational issues to support RSS leadership decisions. Develops and recommends administrative policies and procedures for RSS leadership consideration and assists with implementation and monitoring to improve operational efficiency. Provides guidance and training to RSS staff on administrative processes and to other administrative personnel as needed. Performs other job-related duties as assigned. Marginal Duties: May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand, kneel, or walk short distances to complete administrative tasks. Knowledge, Skills, and Abilities: Knowledge of state agency administrative and operational policies and procedures, including records management, workflow processes, reporting, procurement, and budget compliance. Skill in coordinating multiple administrative and operational tasks, prioritizing competing demands, and tracking deadlines across multiple offices and projects. Ability to analyze operational and procedural data, prepare accurate reports and presentations, and identify process improvements to support leadership decision-making. Proficiency with computer systems and software (e.g., Microsoft Office, Adobe Acrobat, SharePoint, Teams, Planner, CAPPS) to create, review, and manage documents, reports, and system access. Ability to exercise sound judgment and independent decision-making within established policies and procedures, ensuring consistent and efficient service delivery across the section. Strong written and verbal communication skills, including the ability to draft, proofread, and edit correspondence, memos, and reports for clarity, accuracy, and compliance. Ability to guide and train administrative personnel, fostering collaboration and consistent operational practices. Ability to work independently while contributing to section-wide operational efficiency and effectiveness, maintaining attention to detail and adherence to deadlines. Minimum Requirements: Education and Experience: Graduation from an accredited four-year college or university with major coursework in business, management, public administration, or a related field; and four (4) years of progressively responsible professional experience in administrative management, staff services, or business operations, including experience coordinating complex administrative functions in a multi-unit or organizational setting. Additional relevant professional experience may substitute for the required education on a year-for-year basis. Proficiency in Microsoft Office suite (Excel, Word, Outlook, Teams, SharePoint, Planner) and Adobe Acrobat for document creation, reporting, and workflow management. Preferred Requirements: Experience in a state agency or similar organization. Knowledge of state agency administrative, staff services, records management, and operational policies and procedures. Benefits: The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan Paid Group Health & Life Insurance for employees Paid Holidays Paid Vacation Leave Paid Sick Leave Longevity Pay Dental Vision Dependent Optional Life Insurance Voluntary AD&D Insurance Dependent Health & Life Insurance Health & Dependent care flexible spending accounts Tuition Assistance Program Qualified Employer: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program. Registration, Certification and/or Licensure: A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Job Offers and Continuation of Employment is contingent upon: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and driver's record check. Compliance with Selective Service registration for males ages 18-25. Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. Military: If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214. Surviving Spouse or Orphan must provide DD 1300 or DD 214. An Equal Opportunity/Affirmative Action Employer: The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.

Created: 2026-04-06