Customer Service Assistant 2

Customer Service Assistant 2 Organization: Public Safety Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - Work Location: Charles D Shipley Building, 1970 West Broad Street, Columbus, 43223-1102 Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $22.96 per hour Schedule: Full-time Work Hours: 8:00 a.m. - 5:00 p.m. Classified Indicator: Classified Union: OCSEA Primary Job Skill: Customer Service Technical Skills: Customer Service Professional Skills: Customer Focus Agency Overview: Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. Job Description Ohio Department of Public Safety Bureau of Motor Vehicles/Driver License Suspensions/Special Case Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. This position is currently remote (work from home) but can be subject to change to regular, in-office work Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do as a Customer Service Assistant Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service; Listen carefully & ask appropriate follow-up questions to verify under-standing; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from various sources (e.g., legal & regulatory entities, public administration & licensing authorities, private & public stakeholders, etc.). Qualifications 9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A". Job Skills: Customer Service Supplemental Information UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.5 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations. Background Check Information A BCI/FBI fingerprint check, and background check, may be required on all selected applicants. ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Created: 2026-04-06