Customer Service Representative

Customer Service Representative Red Lodge, Montana Retail The primary responsibility for all positions with Red Lodge Ace is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements. Responsibilities of a Customer Service Representative: Help unload incoming trucks and put away merchandise Maintain your assigned department: Keep Clean, organized and fully stocked. Execute the daily operational, day-to-day goals and priorities assigned by the store management. Move with a sense of urgency while paying attention to the details. Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc. Restock merchandise displays as needed Handle special orders for all non-stock items. Watch for shoplifters and take action Provide the best possible experience for Every Customer, Every Time! Demonstrate the W.O.W process Customer Service Representative Job Requirements: Always polite and attentive to customers. Promote Ace rewards program to all customers Always wear radio and headset, to effectively communicate with other associates Respond to customer coordinator questions as needed Assist customers with large or heavy items as needed Able to communicate professionally with customers and team members Organizational skills Willing to learn all areas of the store. Team Player Availability must be flexible including evenings, weekends and holidays Company Introduction: We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor. Life at Ace: Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first. Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Created: 2026-04-06