Director of Operations

Summary: The Director of Operations at WalkerHughes Insurance is responsible for driving operational consistency, supporting regional and business unit initiatives, and improving processes across the organization. This role ensures efficient day-to-day operations, oversees facility and vendor coordination, and supports the successful integration of newly acquired agencies. The Director of Operations serves as a key connector between leadership, departments, and field offices, translating organizational priorities into operational execution. Duties/Responsibilities: • Standardize operational templates, tools, and procedures related to vendor management, facilities, and office operations. • Track and reconcile facility and vendor expenses to support budget oversight. • Identify process improvement opportunities and help implement operational efficiencies across Business Units. • Serve as an operational resource to regional leadership, providing updates on facilities, vendors, and office needs. • Coordinate staff training logistics, onboarding support, and company event or travel logistics as needed. • Assist with operational reporting and tracking progress of key initiatives and projects. • Partner cross-functionally with HR, Finance, Marketing, Compliance, IT, and other departments to ensure smooth daily operations. • Coordinate facility needs across office locations, including office setup, relocations, improvements, and general logistics. • Work with the Facilities Manager and vendors on quotes and services related to furniture, signage, utilities, movers, cleaning, and equipment. • Manage shipping, equipment orders, and submission of state-specific vendor information to accounting. • Support onboarding of newly acquired agencies in partnership with the Manager of Integrations. • Collect operational details from new partners and coordinate physical and technology setup for new locations. • Track integration milestones using Monday.com and facilitate communication between new offices and corporate departments. • Organize documentation related to operational transitions, book-of-business recoding, and renewals. • Lead special projects that improve operational efficiency and support organizational growth. • Facilitate cross-department collaboration and ensure alignment during project execution. Education and Experience: • Bachelor's degree in Business, Operations Management, or related field preferred. • Minimum of 5+ years of experience in operations, business operations, or administrative leadership; multi-location or insurance environment preferred. • Experience supporting facilities, vendor management, and office operations strongly preferred. • Demonstrated project management experience with the ability to manage multiple initiatives simultaneously. • Proficiency with project management platforms such as Monday.com or similar tools. • Strong cross-functional collaboration and communication skills.

Created: 2026-04-07