Customer Care Representative

Customer Care Representative Location: Phoenix, AZ (In-Office to start with opportunity to earn ability to work remotely up to 3 days per week) Compensation: Competitive Weekly Pay (Every Friday!) Schedule: Multiple shifts available; must be flexible for night and weekend rotations. About the Role At ATI Restoration, we help families and businesses recover from the unexpected. When disaster strikes-whether it's fire, water, or environmental damage-our customers reach out to us for solutions and peace of mind. As a Customer Care Representative, you are the compassionate first point of contact. You won't just answer phones; you will act as a vital bridge between clients in distress and our local restoration experts, ensuring every inquiry is handled with urgency, accuracy, and empathy. Key ResponsibilitiesQualify Inbound Inquiries: Use active listening to assess property damage and convert inquiries into high-value opportunities for our field teams. Crisis Support: Provide a calm, empathetic experience for callers navigating stressful restoration scenarios. Data Integrity: Manage a multi-monitor setup to document client details in Salesforce and Google Workspace with real-time accuracy. End-to-End Coordination: Facilitate seamless handoffs to local offices, process customer payments, and conduct follow-up calls to ensure client satisfaction. Performance Excellence: Meet established Service Level Agreements (SLAs) to maintain our reputation for industry-leading response times. Who You AreExperienced: You have 2+ years of direct customer service experience, preferably in a high-volume call center or inbound phone environment. Tech-Savvy: You are comfortable navigating CRM platforms (Salesforce experience is a major plus) and possess strong data entry skills. Strong Communicator: You have exceptional verbal and written skills. Bilingual (English/Spanish) proficiency is highly valued. Solution-Oriented: You take ownership of tasks, thrive in fast-paced environments, and remain open to coaching and professional growth. Reliable: You understand the 24/7 nature of restoration and are committed to a schedule that supports our customers when they need us most. Why Join ATI?Financial Stability: Reliable weekly pay and 401(k) plan with company match. Comprehensive Wellness: Full medical, dental, and vision insurance plans. Work-Life Support: Generous PTO, paid holidays, and sick leave. Career Growth: Professional training and a nurturing culture within a rapidly expanding national organization. #IND123

Created: 2026-04-07