Operations Manager

Additional Information Front Office, Housekeeping & Food & Beverage Job Number 26037729 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Seattle Downtown/Lake Union, 925 Westlake Ave N, Seattle, Washington, United States, 98109VIEW ON MAP (by Marriott Seattle Downtown/Lake Union, 925 Westlake Ave N, Seattle, Washington, United States, 98109) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $80,170-$86,000 annually Bonus Eligible: Y JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Operations Team u2022 Ensures that goals are being translated to the team as they relate to guest tracking and productivity. u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. u2022 Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. u2022 Ensures that the team has the capabilities to meet expectations. u2022 Leads by example demonstrating self-confidence, energy and enthusiasm. u2022 Assists employees in understanding guestsu2019 ever-changing needs and expectations, and exceeding them. Managing Property Operations Function(s) u2022 Follows property specific second effort and recovery plan. u2022 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Extends professionalism and courtesy to employees at all times. u2022 Communicates/updates all goals and results with employees. u2022 Meets semiannually with staff on a one-to-one basis. u2022 Assists/teaches the team scheduling against guest and hours/occupied room goals. u2022 Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Extends professionalism and courtesy to guests at all times. u2022 Responds timely to customer service department request. u2022 Ensures all team members meet or exceed all hospitality requirements. Managing Profitability u2022 Assists in performing required annual Quality audit with GM & RD. u2022 Ensures a viable key control program is in place. u2022 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities u2022 Interviews and assists in making hiring decisions. u2022 Receives hiring recommendations from team supervisors. u2022 Ensures orientations for new team members are thorough and completed in a timely fashion. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here ( to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Full-time Applicants Only : Employees will accrue paid sick leave, 0.01282 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. Washington Part-time Applicants Only : Employees will accrue paid sick leave and be eligible to receive a minimum of 7 holidays annually. At Courtyard, weu2019re passionate about better serving the needs of travelers everywhere. Itu2019s what inspired us to create the first hotel designed specifically for business travelers, and itu2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Weu2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve u2013 all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-04-07