Call Center Representative

Call Center Representative – Customer Support  Location: Lehi, UT Employment Type: Full-Time (Part-Time available after training) Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months  Overview  Join a high-volume inbound call center where your communication skills and professionalism drive results.  In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.  No industry-specific experience required — paid training provided.  What You’ll Do  Handle a high volume of inbound calls from prospective and existing customers   Schedule appointments and manage calendars with accuracy and efficiency   Follow structured scripts and workflows while adapting naturally to conversations   Guide hesitant callers using professional, solutions-focused communication   Convert inbound inquiries into scheduled appointments   Verify customer information and enter data accurately into a CRM system   Respond to questions and resolve concerns in a calm, professional manner   Escalate complex situations appropriately while maintaining a positive experience   Collaborate with internal teams to ensure smooth handoffs and follow-through   What This Role Feels Like  Fast-paced call center environment with consistent call volume throughout the day   Structured workflows with clear expectations and performance metrics   A role where how you communicate matters just as much as what you do   High standards for professionalism, accuracy, and customer experience   What We’re Looking For  High school diploma or GED   Experience in a customer service or call center environment preferred   Comfortable handling high call volume and working on the phone throughout the day   Strong verbal and written communication skills   Ability to stay calm, organized, and professional under pressure   Basic computer skills and experience with data entry and systems (CRM experience a plus)   Preferred Background  Call center or inbound sales/support experience   Hospitality, retail, or other high-touch customer service roles   Experience working in metrics-driven or performance-based environments   About You  You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.  You take pride in clear communication, accuracy, and delivering a strong customer experience every time.  Training & Schedule  Paid training required: 4 consecutive weeks, 40 hours per week   After training, flexible scheduling with full-time or part-time options available   Compensation & Benefits  Starting at $16.50/hour with growth to $19.50/hour within 6 months   $1.00/hour bilingual differential (Spanish/English)   Health, dental, and vision coverage (majority employer-paid)   401(k) retirement plan   Paid time off: 10 days (15 after first year) + 10 paid holidays   Flexible scheduling options  Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.

Created: 2026-04-08