Customer Service (Call Center) Representative

Customer Service (Call Center) Representative The Customer Service (Call Center) Representative is responsible for interfacing with customers on the phone and through email interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position is onsite, in-person at our Coatesville, PA headquarters, located across from the Chester County Airport with easy access to express Route 30. This position is required to be on-site Monday-Friday, 5 days a week from 8:30am-5:30pm with an hour unpaid lunch. Occasional Saturdays. Duties/Responsibilities: Portraying a positive company image and engaging in professional and friendly communications with customers Coordinate special projects assigned to the call center. Track and report daily progress numbers for each project. Monitors social media posts and responds to all customer service-related posts. Processing orders by mail, telephone, fax, email, or other employees Actively listening to customer needs and inquiries to determine appropriate service actions Assisting colleagues and other employees with administrative duties Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties Referring any customer questions regarding products or services to the appropriate person Establishing and maintaining customer profiles and initializing claim forms Performing accurate company-required recordkeeping Efficiently and correctly corresponding with vendors and other departments Resolving customer problems, such as shipping or invoicing problems, etc. Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received Following-up on orders to ensure delivery by specified dates Preparing receipts and shipping documents Performing other duties as assigned Attend department meetings to share experiences and learn from each other. Maintain current knowledge of products, programs, processes and policies Requirements: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience Prior experience with the general public (customers) a plus; prior experience as a cashier a plus Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills Excellent oral/written communication skills Excellent customer relationship skills Excellent organization skills Ability to multi-task Ability to work in a team environment and take direction from management and supervisors Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence Knowledge in public safety field a plus Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended. Summary: If you are looking to be a part of something bigger than yourself, that is both financially and emotionally rewarding, we want to talk to you! We like to hire people with experience, but we love to hire people with initiative. We are a fast-growing company with exciting endeavors on the horizon. We need people who are passionate, positive, and ready to thrive in a fast-paced environment. You don't need First Responder experience to apply, but it will definitely get your resume moved to the top of the pile! In addition, Witmer Public Safety Group offers a competitive benefits package including medical, dental, vision, 401k with 401k matching component, company paid Life/ADD/Short-term Disability/Long-term Disability, Employee Assistance Program, and several additional voluntary plans.

Created: 2026-04-09