Customer Service Representative (Healthcare related)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionCustomer Service Representative | Healthcare Accounts | Xifin Remote (Phoenix Metro Area Only) FullTime | Inbound Calls About Valor Global Valor Global is a values driven organization delivering world class customer experiences through innovation, empathy, and operational excellence. We support healthcare clients with high volume patient, insurance, and billing inquiries, ensuring accuracy, compassion, and compliance across every interaction. Position Overview The Customer Service Representative (Healthcare Accounts) provides support to patients, clients, and insurance partners while navigating multiple systems and managing high call volumes. This fully remote role requires candidates to reside in the Phoenix metro area and maintain a quiet, private workspace. Key Responsibilities Provide exceptional customer service in a fast-paced, high-volume environment. Manage 50-60 inbound calls per day while navigating multiple screens and systems. Assist patients with insurance updates, claim status, billing questions, payments, and account resolution. Apply strong mathematical and analytical skills to interpret billing scenarios, calculate balances, and verify insurance information. Accurately document interactions and follow HIPAA compliance guidelines. Escalate issues appropriately to ensure caller support and resolution. Read, interpret, and explain insurance Explanation of Benefits (EOBs). Support multiple clients, systems, and lines of business. Complete an onsite computer proficiency and analytical skills test during the second interview. Customer Experience Expectations Handle escalated or frustrated callers with empathy, patience, and professionalism. Demonstrate strong deescalation and active listening skills. Maintain a calm, respectful, solution focused approach under pressure. Ensure callers feel heard, understood, and supported throughout the interaction. Required Skills & Qualifications High level of computer proficiency; ability to navigate multiple systems and learn new software quickly. Strong analytical and mathematical aptitude. Excellent written and verbal communication skills. Ability to multitask across systems, screens, and communication channels. Familiarity with insurance billing, EOBs, and patient billing processes. Strong attention to detail and accuracy. Ability to work independently in a quiet, private, HIPAA compliant workspace. Demonstrated professionalism, empathy, and customer focused communication. Preferred Qualifications Healthcare experience (front office, back office, medical billing, or call center). Experience with insurance processing or patient benefits. Call center environment experience. Strong attendance and dependability. Additional Requirements Must reside in the Phoenix metro area. Must maintain a distraction free workspace with no background noise. Must complete and pass a background check. Equal Employment Opportunity Valor Global is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Position RequirementsPREFERRED EXPERIENCE: Medical/Dental patient scheduling / Medical Assistant Front Desk / Call Center experience EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously Spanish bilingual a plus Full-Time/Part-Time Full-Time Rate of Pay $16.50 to $17.50 Position Customer Service Representative (Healthcare related) Location Phoenix About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition. This position is currently accepting applications.

Created: 2026-04-09