Remote Customer Service / Benefits Advisor

Develops and administers employee benefits programs, policies, and procedures and ensures compliance with related regulations. Provides leadership in the planning, design, and implementation of benefits programs (e.g. medical, dental, vision, disability insurance, life insurance, and employee assistance programs) and ensures all activities comply with legal requirements. Oversees the collection and overall accuracy of benefits data located within the organization's HRIS; evaluates current benefits programs and identifies and monitors critical performance. Works with vendors to ensure adherence to required service levels for outsourced benefits providers. Monitors the employee benefits eligibility and enrollment process to ensure employees meet eligibility requirements. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Communication Corporate Governance Customer Advocacy Policy Analysis Retirement Planning Strategic Planning Competencies Benefits Programs Business Acumen Employee Assistance Programs (EAP) Health-Medical Programs HR Legal and Regulatory Environment Human Resources Consulting Human Resources Policies Strategies And Environment Time-Off Programs Workforce Analytics Work Experience Roles at this level typically require a university/college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelor’s Certifications No required certifications. Licenses No required licenses. Pay Transparency Base Salary: $65,000.00 – $172,250.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payments based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include: Medical/prescription drug coverage (with a Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account Back‑up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid A robust wellness program with financial incentives PNC also provides the following paid time off, depending on eligibility: Maternity and/or parental leave Up to 11 paid holidays each year 8 occasional absence days each year, unless otherwise required by law 15 to 25 vacation days each year, depending on career level and years of service Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email with “accommodation request” in the subject line, including your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr

Created: 2026-04-11