Call Center Representative

Job Overview Join Our Team at Harborstone Credit Union—Voted one of Washington’s Best Workplaces! Are you ready to make a difference in the lives of others while building your own career? At Harborstone Credit Union (HCU), we’re more than just a financial institution—we’re a community dedicated to building dreams and changing lives for generations to come. Our Culture At HCU, we believe that happy teammates create happy members. Enjoy competitive wages, unique benefits, and a workplace culture that supports your growth and happiness. If you’re looking for the “Best Place to Work, Ever!” and want to be part of a team that truly values its members and each other, apply to be a part of us. Role Definition This is a full‑time, hybrid‑eligible role based in Lakewood, WA, for a Call Center Representative. The primary responsibilities include addressing member inquiries, resolving concerns, and delivering exceptional customer service to ensure member satisfaction. You will handle incoming calls, assist with account‑related inquiries, provide information about products and services, and deliver consistent support to Harborstone members, fostering strong and lasting relationships. Responsibilities Address member inquiries, resolve concerns, and deliver exceptional customer service to ensure member satisfaction. Handle incoming calls, assist with account‑related inquiries, provide information about products and services, and deliver consistent support to Harborstone members, fostering strong and lasting relationships. Qualifications Strong skills in Customer Service, Customer Satisfaction, and Customer Support. Exceptional interpersonal skills and the ability to communicate professionally with members. Proficiency in computer literacy, including managing customer information systems and software. Ability to resolve inquiries with a positive attitude and a member‑first focus. High school diploma or equivalent; additional education or experience in customer service or financial services is a plus. Strong problem‑solving abilities and a team‑oriented mindset. #J-18808-Ljbffr

Created: 2026-04-11