Front Desk Agent | Towneplace Suites Columbus North-OSU

Job Title Join our team at the Upper Arlington TownePlace Suites, a 119-room hotel located just minutes away from Ohio State University in Columbus, Ohio. Job Description We are looking for a dedicated professional to join our team. Responsibilities include: Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Info Location: 1640 W Lane Ave, Upper Arlington, OH, 43221, US (On-site) Position Type: Full-Time Brand: TownePlace Suites Job Category: Front Desk

Created: 2026-04-12