Customer Support Reps

Overview Customer Service Specialist II – Albany, New York (Hybrid) – 18 hour pay. Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. Responsibilities You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims. Qualifications Required Experience: 2+ years of customer service experience Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint) Required Skills and Abilities: Strong telephone and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task and manage time effectively Benefits System One offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. EEO Statement System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr

Created: 2026-04-13