Gate Coordinator

QUALIFICATIONS: * EDUCATION AND EXPERIENCE * High School diploma or equivalent. * One (1) year of customer service experience * 6 months of supervisory experience * Must have good working knowledge of software applications * Must be 18 years of age or older. * Must have a reliable telephone number for contact. * Must have reliable transportation. PREFFERED QUALIFICATIONS * Previous airport experience. Previous dispatching experience. PERSONAL AND PHYSICAL REQUIREMENTS * Treat all information as confidential. * Posses the tact to deal with all levels of situations, client representatives, employees and the public. * Ability to work from verbal and written instructions. * Ability to communicate in English clearly and concisely verbally and in written form. * Must be detail-oriented and perform with minimal supervision. * Must be able to handle multiple situations simultaneously. * Must have excellent radio/telephone skills. * Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. * Must be able to lift, carry and/or hold up to 75 lbs. * Must pass pre-employment and random drug test. * Must meet necessary requirements to obtain a security sensitive identification badge. * Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: * Must be familiar with and abide by all Client/company regulations * Work with Client Special Services Representatives to ensure all requests for services are met. * Ensure all inbound flights are met prior to arrival. * Actively participate in the Safety Management System (SMS) * Communicate with SSR to all personnel. * Close out open runs in watershed. * Escalate issues to operations Manager Immediately. * Deal courteously and tactfully with fellow employees and passengers if necessary. * Create and generate reports of service performance in locations with the Wheelchair Tracking program software. * Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. * Maintain and distribute radios (where applicable). * Always complete the appropriate documentation and reports in a thorough and timely manner. * Provide special assistance to passengers as requested. * Provide general information and directions to passengers. * Monitor tablet usage with employees on all inbound and outbound flights. * Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal). * Be neat and careful when handling other people's property, especially mobility aids and luggage. * Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. * Attend meetings and inservices as required. * Utilize appropriate communications channels and maintain records, reports and files as required.

Created: 2026-04-13