Service Dispatcher (Production Guru)

The responsibilities of a Service Dispatcher (production guru) include greeting service employees, listening to their needs, and scheduling production ready appointments as needed in the software system to qualified personnel. Maintain through put of service shop operations and transfers to off-site Fleet operations, while optimizing labor GROSS across multiple jobs. Process prior approvals and service part warranty approvals with technician assistance PRIOR to scheduling work completion. Maintain and help record attendance records, recheck tracking, and priority work options.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!Service Dispatcher Compensation and Benefits:Competitive Base Pay and incentive programStable Working Hours Monday thru Friday.Health Insurance, Vision, and Dental plansWashington State Paid Sick Leave compliantTenure based paid vacation 401(K) with employer matchService Dispatcher Responsibilities:Greet employees promptlyOrganize and stage customer vehicle work orders by employee locationReview and record recheck documentation to expedite vehicle follow up needsWork with management to fine tune scheduler tool and technician skill group priorities.Report any false findings or malfunctions within shop scheduleAssist technicians with preparing complete and accurate estimates for labor/parts: Cost caps, Prior approvals, and Service Part Warranty authorizationsEstablish follow up time accuracy for each work orderMonitor the progress of each vehicle throughout the day, and update service advisors frequentlyVerify that the work order job lines are accurate enough for distribution OR return to advisor for amendingAssist service management with documenting add-on repair findings PRIOR to authorizationUpdate and post publications for technicians to reviewUpdate and maintain prior approval $ limits and required part list referencesTimely Update and maintain lap top software on all main shop computers (IDS and FDRS)Service Dispatcher Requirements:Previous experience at a Ford dealership is a plusAbility to identify problems quickly and develop resolutionsKnowledge of various automobile lines and systemsCommercial and Fleet experience a plusProven record of achieving exceptional customer satisfaction and Fix It Right First Time performancePast experience as a service advisor, assistant lane manager, BDC, assistant service manager, or service technicianVery energetic personality - Positive and friendly attitudeA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 1 year in service departmentAbility to lift 50 pounds and work on your feet for extended periods of timeTrack and assist with dealership special tool location and acquisition of borrowing such (maintain tool logs)Ability to work in a fast-paced environmentBasic computer skillsDMS operating knowledge (Tekion)High school diploma or equivalentWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Created: 2026-04-13