Connection Specialist Supervisor

For over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christ's love for the hungry, unhoused, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ's love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need - providing shelter, food, case management, as well as programs including Rapid Rehousing and our Bread for Life Co-Op. Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ's love to those caught in the storm by joining our dedicated team. Home Sweet Home Ministries offers employment opportunities for those with a desire to be part of a community committed to helping others. Why Work at Home Sweet Home Ministries? Purpose-Driven Impact Make a meaningful difference every day. Your work helps restore hope and dignity to individuals in our community while sharing Christ's love and compassion. Comprehensive Full-Time Benefits We care for our team so you can care for others. Medical, dental, and vision insurance Short- and long-term disability coverage Employer-paid life insurance 403(b) retirement plan with employer match (after one year of employment) Section 125 Flexible Spending Account (FSA) Generous paid time off Free on-site meals and beveragesJoin a Caring Team Work alongside compassionate, mission-driven colleagues who are committed to serving others and making a lasting impact. Primary Work Location: Home Sweet Home Ministries, 303 E Oakland Avenue, Bloomington, IL (This is NOT a remote job.)Required Schedule Monday - Friday, 8AM-4PMSalary Range$50,000-$52,250/yearHow You'll Help Fulfill the HSHM Mission The Connection Specialist Supervisor serves as the leader responsible for providing coordination and direct support to the Connection Specialist team, ensuring high-quality, trauma-informed services for individuals and families served by Home Sweet Home Ministries. This role oversees staff supervision and development, guides client assessment and intake processes, and supports the delivery of comprehensive services that promote stability and life transformation. Through effective team leadership, client engagement, and cross-functional collaboration, the Supervisor ensures consistent, compassionate care aligned with the organization's mission and values. KEY RESPONSIBILITIES Personnel Management 50% Lead and manage a cohesive Connection Specialist Team that focuses on fulfilling the mission of Home Sweet Home Ministries Assist Director of Client Services with recruiting, hiring, and assigning Connection Specialist Staff and with interviewing and accepting Client Services interns Train, supervise, and evaluate assigned Connection Specialist staff and interns Ensure Connection Specialist staff and interns utilize Trauma-Informed Care and promote a welcoming environment for client life transformation based the mission and values of Home Sweet Home Ministries Provide weekly individual supervision to each Connection Specialist staff and interns Provides oversight of client assessments and goal plans completed by Connection Specialists and interns, offering guidance and feedback to strengthen service planning and outcomes. Coordinates community outreach, ensuring that support services team members are aligned in community engagement strategies, outreach priorities, and follow-up processes. Conducts quarterly reviews of client files reviews and report findings to the Director of Client Services, participates in required staff meetings and trainings, and serves as a liaison to management in addressing general staff matters.Coordination of Client Assessment and Orientation 25% Conducts screenings for individuals and families seeking services and partners with staff to ensure screenings are completed accurately, consistently, and in accordance with program guidelines. Conducts community-based street outreach to identify, engage, and link individuals to supportive services. Determine eligibility for admission to shelter based on occupancy, client background check, and precondition notes Provides oversight of client intake appointments and procedures while supporting completion of intake documentation, accurate database entry, and proper maintenance of client records in accordance with service standards and contractual requirements. Communicates and reinforces program expectations with clients and provides guidance to staff to ensure expectations are clearly and consistently upheld.Provision of Support Services 25% Develop and maintain positive relationships with clients, offering compassionate and non-judgmental support, through periodic follow-up, readjustment (if necessary), motivation, and spiritual counsel. Distribute and collect exit questionnaires at time of client departure. Maintain confidentiality and adhere to all privacy regulations and ethical standards. Participation in on-call schedule to provide support to after-hours and weekend staff. Flexibility of schedule to accommodate clients' availability due to work/school/ appointment schedules. Promote Trauma-Informed Care while supporting life transformation. Encourage resident accountability by promoting participation in shared responsibilities within the shelter environment. Provide crisis intervention as needed. Collaborate with internal and external support services staff to ensure clients receive appropriate referrals and follow-up services.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time. The employee is frequently required to stand, walk, use hands to finger/handle/feel, reach with hands and arms; climb or balance, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without cause. Minimum of Bachelor's degree, preferably related to human services (i.e. social work, sociology, psychology, counseling, etc.) or at least 2 years of experience Prior supervisory experience strongly preferred, with the ability to provide constructive coaching and feedback to staff. Experience with trauma informed principles in addressing client behavior. Knowledge of, and ability to collaborate with, local social services to make appropriate service referrals. Working knowledge of Microsoft Office and familiarity with operational reporting systems. Demonstrated outstanding organizational and motivational skills, and attention to operational detail. Able to multi-task and effectively function in a high stress environment. Ability to lead with empathy, cultural competency, and a Christ-centered focus. Adept at balancing operational demands with client-centered service. Ability to handle sensitive information with discretion and maintain confidentiality. Excellent verbal and written communication skills Actively involved in the Christian faith

Created: 2026-04-13