OPS - Scheduling Specialist

CCI Health Services mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. POSITION SUMMARY: The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel. KEY FUNCTIONS & RESPONSIBILITIES: * Answers the telephone promptly in adherence to AIDET protocols. * Works cohesively and collaboratively with the entire team to answer all incoming calls. * Routes calls to the appropriate area. * Communicates phone messages as needed via phone notes or flags. * Works to fill all available appointment slots according to CCI Scheduling Guidelines. * Documents patient information in the registration field. * Attends daily huddles and provides updates to the team as appropriate. * Verifies insurance at the time of scheduling. * Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits. * Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge. * Working on-site is an essential duty for the job. EDUCATION AND EXPERIENCE: * Requires a High School Diploma or GED. * Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience. * Ability to navigate information on the internet and within an Electronic Health Record. OTHER SKILLS AND ABILITIES: * Bilingual (fluent in English/Spanish). * Must possess excellent communication and interpersonal skills. * Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. * Ability to document messages that include a summary of the relevant details. WORKING CONDITIONS: * Proper and professional grooming is always expected. * Prolonged periods of standing, bending or working at a desk on a computer. * The ability to lift (up to 15lbs) is required. * Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.

Created: 2026-04-13