Rewards Product Delivery Vice President - Delivery ...

JobID: 210720929 Category: Process Improvement JobSchedule: Full time Posted Date: 2026-03-12T17:38:19+00:00 JobShift: Day : Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor. As a Rewards Product Delivery Vice President - Delivery Manager within the team, you will support Delivery Manager responsibilities as aligned to Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits Supplier population. Job responsibilities * Develop and implement process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies * Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding. * Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs. * Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals. * Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement. * Lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables required for TPO compliance * Evaluate the operating effectiveness of management and business processes of the supplier organization, making recommendations as necessary * Work autonomously managing competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output * Cultivate professional relationships across a matrixed environment to have the ability to communicate/ present effectively to stakeholders and partners * Monitor supplier adherence to contractual requirements, policies and procedures and analyze and communicate impact of risks and losses (actual and potential) Required qualifications, capabilities, and skills * Bachelor's degree or Masters degree with major in accounting, finance or economics, business administration, risk management or equivalent experience is required * Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by 8+ years of proven experience. * Proven experience in fostering an inclusive environment and coordinating work across different parts of a department. * Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact. * Ability to collaborate with JPMC Product and Tech teams to discuss / recommend new functionality to enhance the existing customer experience * Understand key business functions / knowledge of regulations surrounding business and vendor management * Demonstrate exceptional interpersonal skills including collaboration and relationship building Preferred qualifications, capabilities, and skills * 8+ years of financial service experience in vendor management / supplier oversight, controls, risk management, or compliance-related functions preferred * Foster cross-functional collaboration to identify and implement process improvement opportunities across departments. * Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness. * Utilize systems thinking to analyze complex processes and identify areas for optimization and integration. * Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

Created: 2026-04-13