Agency Carrier Relations & Distribution Manager

Summary:The Agency Carrier Relations & Distribution Manager serves as the primary liaison between the agency and its insurance carrier partners. This role mirrors the function of a carrier-side Territory Representative but operates internally to drive strategic alignment, optimize carrier performance, and ensure effective market access for producers.This position is responsible for managing all carrier relationships, maintaining a deep understanding of underwriting appetite and product changes, and translating carrier strategy into actionable guidance that supports agency growth and profitability.Essential Job Duties and Responsibilities:Carrier Relationship ManagementServe as the primary point of contact for carrier territory representatives and leadership teamsDevelop and maintain strong, strategic relationships with all carrier partnersCoordinate and lead regular carrier meetings, performance reviews, and planning sessionsAct as the escalation point for underwriting, service, and operational issuesCarrier Strategy & Market IntelligenceMaintain a comprehensive, real-time understanding of:Carrier underwriting appetiteProduct offerings and coverage enhancementsPricing trends and competitive positioningMonitor and communicate:New carrier market entriesCarrier exits, restrictions, and appetite changesRegulatory and compliance developments impacting carriersProduction & Performance ManagementTrack production, hit ratios, and growth by carrierIdentify opportunities to improve carrier mix, utilization, and profitabilityAlign internal production with carrier goals, incentives, and contingency programsPartner with leadership to guide carrier placement strategyInternal Communication & TrainingTranslate carrier updates into clear, actionable guidance for sales and service teamsLead internal training on:New products and coverage changesUnderwriting updates and appetite shiftsCarrier-specific processes and requirementsEnsure consistent alignment with current carrier expectations across teamsOperational & Process AlignmentStay current on:Carrier systems, platforms, and technology updatesSubmission, binding, and servicing workflowsCollaborate with operations and technology teams to:Optimize quoting and placement processesImprove efficiency across carrier integrationsExecutive LiaisonServe as a bridge between carrier partners and agency leadershipProvide regular reporting and insights on:Carrier performanceMarket trendsStrategic risks and opportunitiesSupport executive decision-making related to carrier strategy and partnershipsOther Job Duties and Responsibilities: Performs other related duties as assigned.Comply with all company policies and procedures.Maintain regular and punctual attendance.Supervisory Responsibilities:This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Strategic thinking and strong business acumenExceptional relationship management and influencing skillsAbility to synthesize complex information into actionable insightsStrong communication, presentation, and facilitation skillsHigh level of organization and attention to detailProactive, solutions-oriented mindsetEducation and/or Experience:Bachelor's Degree from a Four (4) year College or University.5+ years of experience in Property & Casualty insurancePrior experience as a Territory Representative, Marketing Representative, or Distribution Manager on the carrier sideStrong understanding of:Personal Lines and/or Small Commercial P&CCarrier underwriting and distribution modelsDemonstrated knowledge of agency-carrier dynamics and production managementPreferredExperience working with independent agenciesFamiliarity with multiple carrier systems and rating platformsExposure to multi-state regulatory environmentsCertificates, Licenses, Registrations:None RequiredWork Complexity:Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.Equal Employment Opportunity:The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.Americans with Disabilities Act:Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.Job Responsibilities:The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Created: 2026-04-13