Airline Customer Service Agent

Job SummaryWe are seeking a friendly and detail-oriented Airline Customer Service Agent to assist passengers with check-in, boarding, ticketing, and travel-related inquiries. The ideal candidate delivers excellent customer support while ensuring compliance with airline policies and safety standards.Key ResponsibilitiesAssist passengers with check-in and boarding proceduresVerify travel documents and baggageProvide information about flights, delays, and policiesHandle ticketing, seat assignments, and upgradesResolve passenger concerns professionallyCoordinate with ground staff and flight crewEnsure safety and security protocols are followedRequired QualificationsHigh school diploma or equivalentStrong communication and interpersonal skillsCustomer service experience preferredAbility to work shifts, weekends, and holidaysBasic computer proficiencyCalm and professional under pressurePreferred SkillsMultilingual abilitiesExperience in aviation/hospitalityProblem-solving skills

Created: 2026-04-13