Outbound Vehicle Logistics Business Solutions ...

In this position… * The North America Vehicle Logistics (NAVL) Business Solutions Supervisor is a strategically critical leadership role within Ford Motor Company's Material Planning & Logistics organization. This position is responsible for supervising and guiding the business solutions function that supports the end-to-end transformation of Ford's North American outbound vehicle logistics network - spanning the United States, Mexico, and Canada. * This position directly supports Ford's Customer Excellence mission by enabling agile, varying service levels that reflect the consumerization of B2B logistics - a world where customers, dealers, and carriers expect the kind of real-time, Uber-style tracking and proactive communication that has become the standard across industries. The NAVL Business Solutions Supervisor is responsible for ensuring Ford not only meets that expectation but leads the industry in setting it. * As a transformational leader, the NAVL Business Solutions Supervisor is expected to model Ford's values, invest in the growth of their team, challenge conventional thinking, and champion a culture where data, technology, and human insight work in concert to deliver a resilient, predictive, and efficient logistics backbone for Ford Motor Company. Ford Motor Company is seeking a dynamic and forward-thinking Business Solutions Supervisor to join the North America Vehicle Logistics (NAVL) team. This role sits at the intersection of logistics operations, digital transformation, and AI-driven innovation - leading the evolution of Ford's outbound vehicle logistics from a legacy-based model into a proactive, intelligent, and connected ecosystem. The ideal candidate is a transformational leader who thrives in complex, fast-paced environments, champions data-driven decision-making, and inspires cross-functional teams to deliver measurable results. This position plays a critical role in the successful deployment and ongoing optimization of Ford's purpose-built Transportation Management System (TMS) and its supporting AI/ML technologies across the North American vehicle delivery network. What you will do … * Transformational Leadership * Lead, mentor, and develop a high-performing team of logistics and business solutions professionals, fostering a culture of innovation, accountability, and continuous improvement * Champion organizational change management initiatives associated with the TMS rollout and modernization of the North American Vehicle Logistics network * Drive a collaborative, transparent, and inclusive team environment aligned with Ford's Customer Excellence mission * Translate complex logistics challenges into clear, achievable strategic objectives for team members at all levels * Serve as a visible change agent, inspiring adoption of new technologies, tools, and ways of working across internal and external stakeholder groups * AI & Technology-Driven Solutions * Oversee the development and continuous improvement of AI/ML-powered ETA prediction models trained on feature categories including route dwell patterns, localized inventory counts, carrier performance, and predicted transit congestion * Support the application of advanced ML algorithms (XGBoost, CatBoost) to capture localized patterns and relationships for dwell and transit optimization * Partner with data science and IT teams to drive AI-driven feature engineering that delivers actionable operational insights and improves ETA accuracy across the vehicle delivery network * Lead the integration and optimization of real-time vehicle tracking tools and visibility platforms (e.g., Overhaul) to monitor transit and drive operational decisions * Oversee the modernization of Advanced Shipping Notice (ASN) processes from legacy single-ASN standards to segmented, carrier-specific X12 industry standards to reduce mis-ships and improve customer satisfaction * Champion the rollout and adoption of innovative technologies such as the DeGould Vehicle Check-In App and digital Bill of Lading / Proof of Delivery solutions - positioning Ford as an industry-first leader in logistics transparency 3. Stakeholder Collaboration & Dealer/Carrier Engagement * Build and maintain strong working relationships with carriers, dealers, upfit partners, and internal Ford stakeholders to drive shared transparency, trust, and operational efficiency * Facilitate collaborative (vs. directive) carrier engagement by providing direct access to Ford logistics insights and performance data * Support automated communications strategies that deliver real-time vehicle status updates to Ford retail customers and dealership personnel, enhancing the 'consumerized' B2B experience 4. Performance Management & Business Analytics * Define, track, and report on key logistics performance metrics including dwell time, ETA accuracy, mis-ship rates, carrier performance, and cost savings * Develop and present executive-level reporting and dashboards utilizing Microsoft Office Suite (Excel, PowerPoint, Power BI) to communicate business solutions performance to senior leadership * Identify and execute opportunities to reduce operational costs, with TMS modernization projected to deliver $26 million in savings over four years * Apply data analysis to proactively identify exceptions, optimize routing decisions, and prevent costly out-of-plan routings and spot buys What you will do … * Transformational Leadership * Lead, mentor, and develop a high-performing team of logistics and business solutions professionals, fostering a culture of innovation, accountability, and continuous improvement * Champion organizational change management initiatives associated with the TMS rollout and modernization of the North American Vehicle Logistics network * Drive a collaborative, transparent, and inclusive team environment aligned with Ford's Customer Excellence mission * Translate complex logistics challenges into clear, achievable strategic objectives for team members at all levels * Serve as a visible change agent, inspiring adoption of new technologies, tools, and ways of working across internal and external stakeholder groups * AI & Technology-Driven Solutions * Oversee the development and continuous improvement of AI/ML-powered ETA prediction models trained on feature categories including route dwell patterns, localized inventory counts, carrier performance, and predicted transit congestion * Support the application of advanced ML algorithms (XGBoost, CatBoost) to capture localized patterns and relationships for dwell and transit optimization * Partner with data science and IT teams to drive AI-driven feature engineering that delivers actionable operational insights and improves ETA accuracy across the vehicle delivery network * Lead the integration and optimization of real-time vehicle tracking tools and visibility platforms (e.g., Overhaul) to monitor transit and drive operational decisions * Oversee the modernization of Advanced Shipping Notice (ASN) processes from legacy single-ASN standards to segmented, carrier-specific X12 industry standards to reduce mis-ships and improve customer satisfaction * Champion the rollout and adoption of innovative technologies such as the DeGould Vehicle Check-In App and digital Bill of Lading / Proof of Delivery solutions - positioning Ford as an industry-first leader in logistics transparency 3. Stakeholder Collaboration & Dealer/Carrier Engagement * Build and maintain strong working relationships with carriers, dealers, upfit partners, and internal Ford stakeholders to drive shared transparency, trust, and operational efficiency * Facilitate collaborative (vs. directive) carrier engagement by providing direct access to Ford logistics insights and performance data * Support automated communications strategies that deliver real-time vehicle status updates to Ford retail customers and dealership personnel, enhancing the 'consumerized' B2B experience 4. Performance Management & Business Analytics * Define, track, and report on key logistics performance metrics including dwell time, ETA accuracy, mis-ship rates, carrier performance, and cost savings * Develop and present executive-level reporting and dashboards utilizing Microsoft Office Suite (Excel, PowerPoint, Power BI) to communicate business solutions performance to senior leadership * Identify and execute opportunities to reduce operational costs, with TMS modernization projected to deliver $26 million in savings over four years * Apply data analysis to proactively identify exceptions, optimize routing decisions, and prevent costly out-of-plan routings and spot buys

Created: 2026-04-13