Mobile Service Coordinator

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)What we offerFree Health Insurance Option Available401k Match Options AvailableHSA company match contributionDental and Vision Insurance AvailablePaid Vacations, Holiday Pay, PTO payCareer advancement opportunities, promote from withinDiscounts on products and servicesFamily owned and operatedLong term job securityJob Description1. Schedule mobile service appointments, and technician availability2. Confirm appointments and provide service updates3. Address customer concerns promptly.4. Ensure technicians have tools, parts, and schedule information to complete the appointment efficiently and professionally5. Update the customer's service records and track performance. Report on all mobile service activities6. Maintains a professional attitude and assists management with customer concerns as needed7. Maintain a level of personal appearance consistent with the standards set by the dealership8. Employees may be needed at any time to perform other duties as assignedQualifications and Education Requirements• High School Diploma or equivalent• 2+ years in service operations, customer service, or dispatchingPreferred Skills• Familiarity with automotive industry and mobile service operations• Excellent communication and organizational skills• Knowledge of computer systems• Microsoft office• Knowledge of CRM software

Created: 2026-04-13