DFS Operations Manager- Knoxville, TN

Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day?As an Operations Manager, you'll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You'll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience. Schedule: Monday - Saturday (4:30AM Start time) Role requires obtaining a DOT Medical Card DFS: Direct from Store (OMs drive to support teams and development) Travel: Ability to commute between Louisville to Gray/Jonesborough. On call daily supporting the teams on the field, may travel up to 100 miles (Mileage Reimbursement), must have experience in management and transportation.What You'll Be Responsible For Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time Partner with the Router to optimize routes while staying within DOT regulations Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready Train, onboard, and support drivers and technicians so everyone understands the "why" behind the process Manage driver schedules based on forecasts and hours budgets Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability Help build a culture where employees feel supported, informed, and set up for success Review payroll for accuracy and resolve discrepancies Ensure full compliance with check-in procedures, MARS cases, claims, and documentation Investigate freight and Sedgwick claims and drive timely resolution Maintain a clean, organized flow of paperwork, rosters, and daily recap reportingTemco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Created: 2026-04-13