ORD General Manager - Cargo Operations (Aviation)

About U.S. AviationU.S. Aviation - United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators. Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized groups that deliver unparalleled custodial, staffing, and security services for customers with diverse business needs from the Eastern Seaboard to Hawaii. Our company's overarching goal is to provide exceptional customer service by exceeding our customers' expectations.Areas of focus include commercial cleaning services, facility support services, complete staffing solutions, hospitality services, trade show and convention services, security solutions, and aviation services.As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:Airport Operations - Customer Service Agents and Baggage HandlersCargo Operations - Customer Service Agents, Cargo and Mail Handlers, TSA approved ScreeningCabin Services - Cabin cleaning, Lavatory services, Cabin Security ChecksRamp Services - Loading/Off Loading Cargo, Passenger Baggage handlingJob Overview and ResponsibilitiesResponsible for and leads all mail office and warehouse operations and administrative functions. In addition, supports all corporate and local initiatives to drive optimal performance at the station while promoting a safe environment for internal/external customers and preserving our corporate culture. Assures operations are compliant with all regulatory and corporate policies. Is actively involved in local airport cargo community. Responsible for managing all mail and mail freighter operations to include international, and military contracts.Oversee Mail Operations for Chicago, IllinoisEstablish service standards for US Aviation Mail Contract and develop measurement tools to ensure standards are metEnsures all Company and Governmental policies, procedures and mandates which include, but are not limited to safety, training, administration/payroll, staffing, leadership development, security directives, manuals, tariffs, CMIS, FAA, DOT, TSA, CBP and other contractual requirements and serve as SME for Operations interface with the FAA, DOT, TSA, USDA, CBP and OSHAMeets Operations financial objectives with particular focus on handling cost per pound or kiloManage programs (such as ULD program and traffic management) to ensure rigorous, enforceable, and continuously improving service level agreements are being met, and drive high standards of service. Ensure station comply with all regulatory and compliance requirements and negotiate contracts as needed.Oversee Mail Audit and Compliance including the Safety Management System (SMS)Oversee operating system, customer relationship, and the Cargo IT platform for performance and change requestsDevelop operating strategies that improve performance and enhance US Aviation's reputation as a Mail HandlerDeveloper of the station financial and operational plansResponsible to execute those plans and adjust as needed throughout the year to achieve corporate and local station goalsMaintain a positive interactive relationship with the United Mail team to assist and support in developing strategies and programs aimed to increase revenue, while reducing exposure to penalties/fines, claims and lossesMaintain authorized staffing levels to maximize performance for operational schedulesMaintain an Open-Door Policy to meet employee expectationsManage overtime to meet authorized/budgeted requirementsPromote and maintain the Safety programCoordinate, monitor and ensure compliance for all local, safety and regulatory training requirementsMaintain Operational Productivity levels for Mail Products, Front Dock, Mail, COMAT, International and MilitaryMonitor/maintain and ensure compliance for all Security Screening DirectivesEnsure consistent and professional handling of OAL ContractsFacility and GSE ManagementMaintain and monitor all aspects of Corporate Compliance for the mail product, which includes but is not limited to all Regulatory programs (FAA, DOT, CBP, USPS, TSA, OSHA) as well as specific Import & Export compliance standardsClaims and LossesSecurity screening (100% required)Hazmat/Dangerous Goods training and complianceMail scanning and delivery performanceULD airworthiness complianceOSHA and safety compliance; Audit complianceInternal / External Customer Interaction; Interfacing with customers, other department counterparts and peersQualifications and Education RequirementsBachelors' degree or equivalent work experienceSeven years of professional experience, with at least five years of cargo service or related and two years as a manager with direct reports in the specific industry / functional area3-5 years Mail Operations experience, freight, mail, interline, dangerous goods, and the movement of specialized commodities.Excellent Communication skillsAbility to build teams with employees and possess excellent interpersonal skillsAbility to engage frontline Leaders and Cargo Employee populationAbility to lead and sustain continuous improvement environment and initiativesLeadership Development SkillsContinuous Improvement experienceRequired to work various hours, weekends and holidays as the operation requiresUp to 25% travelSuccessful candidate must be able to clear a criminal history check to obtain and retain credentials necessary for position. Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs.Reliable, punctual attendance is an essential function of the positionPreferredBachelor's Degree in Business Administration or related field and 3-5 years management experience, with Airport Hub experienceDemonstrated leadership ability in large departmental environmentScheduling and budget dataProject Management SkillsBusiness Administration/Organizational AcumenExtensive experience in managing station cargo operations - mail and freightExperience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, and other airline leadershipBusiness Management, Operations Management, experience managing field teams; influencing skills, financeProficient using MS Office applicationsSkills; Business analysis, building strategic relationships, influencing, continuous improvementContinuous Improvement, Six Sigma/Lean, process improvementExperience working in an area that aligns to regulatory compliance and is regularly auditedUSAS is an Equal Opportunity Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. USAS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. This commitment extends beyond compliance with equal opportunity laws; it is integral to creating an environment where individuals from all backgrounds and perspectives are respected and valued. USAS believes in the strength of our people, the ideas they contribute, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA) and all applicable laws, USAS will provide reasonable accommodations to qualified applicants and employees with disabilities to enable them to perform essential job functions, unless such accommodations would result in undue hardship. USAS also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.

Created: 2026-04-13