Zone Manager at O'Hare International Airport

Duties and Responsibilities: * Exceed First Class Service standards and behavior with every customer, business partners and peers * Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures. * Facilitate opening and closing procedures for all stores * Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures * Ensure store merchandising standards are consistently executed per the company guidelines * Coordinate and monitor staffing levels to maximize sales and service potential * Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events * Direct, coach, and train Associates in their daily job assignments * Represent and support the company by fostering strong business relationships within the airport community * Contribute feedback on Associate reviews and provide input on Associate counseling Position Qualifications: * High school diploma or equivalency required / Bachelor's degree preferred * Ability to work various shifts in a 7/365 day team oriented environment * Excellent customer service skills and ability to communicate effectively using the English language * Strong interpersonal/organizational skills with ability to motivate others * Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously * Proficiency required in reading, writing, mathematics, cash handling/ reporting * Computer literacy and working knowledge of MS Office preferred * Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements * Standing for long periods of time and the ability to work in environments with varying temperatures * Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Created: 2026-04-13