Operations & Growth Coordinator

Benefits: 401(k) 401(k) matching Bonus based on performance Free uniforms Health insurance Paid time off Parental leave Training & development Position OverviewNerdsToGo Alexandria is seeking a highly organized, proactive, and accountable Operations & Growth Coordinator to support leadership, drive execution across the business, and ensure nothing falls through the cracks. This is not a traditional assistant role. This position is critical to maintaining structure, accountability, and momentum across operations, client delivery, and growth initiatives. You will work directly with leadership to help operationalize our systems, improve efficiency, and support our growth toward a $3M+ business.Key Responsibilities Executive Operations  Own and manage executive calendar, scheduling, and priorities   Coordinate internal and client meetings   Protect time for high-value activities (sales, strategy, partnerships) Task & Follow-Up Management (Critical)  Track all action items from meetings, emails, and internal conversations   Assign and follow up with team members, vendors, and clients   Ensure deadlines are met and nothing is missed or delayed Systems & Execution Ownership Own and maintain core business systems including CRM, PSA/ticketing systems, documentation platforms, and compliance tracking tools   Ensure all leads, tasks, tickets, and opportunities are actively tracked and progressing   Ensure no items stall without visibility or follow-up   Identify workflow gaps and implement process improvements   Maintain clear visibility into operations, priorities, and next actions Operations & Office Management  Coordinate internal operations, meetings, and priorities   Manage office logistics, organization, inventory, and vendor coordination   Oversee equipment and supply management   Handle client intake and onboarding coordination Financial & Administrative Support  Support invoicing, quote preparation, and proposal documentation   Ensure billing accuracy and timely processing   Assist with reporting and internal tracking Project & Service Coordination  Coordinate and drive project follow-ups across teams   Perform ticket triage to ensure proper categorization, prioritization, and assignment   Follow up on stalled tickets and ensure SLA adherence Growth & Event Coordination  Plan and coordinate local events (e.g., workshops, client events, and industry meetups)   Assist with booking podcasts, speaking engagements, and partnerships   Support lead follow-up and business development coordination Vendor & Client Coordination  Follow up with vendors, partners, and clients to ensure execution and accountability   Handle client communications and administrative requests as needed  What Success Looks Like  No missed follow-ups, dropped tasks, or stalled opportunities   Clear visibility into operations, priorities, and next steps   Tickets and projects consistently moving forward   Accurate and timely invoicing and administrative processes   Organized, audit-ready documentation and compliance tracking   Successful execution of events and growth initiatives Qualifications  2–5+ years in operations, coordination, project management, or executive support roles   Strong organizational and time management skills   High attention to detail and accountability   Excellent written and verbal communication   Ability to manage multiple priorities with minimal oversight   Comfortable learning and managing multiple business systems and tools Preferred Experience  Experience in IT services, MSP, or cybersecurity environments   Familiarity with CRM platforms, ticketing/PSA systems, or documentation tools   Event planning or marketing coordination experience Key Performance Indicators (KPIs)  Invoice Accuracy Rate ≥ 98%   Invoice Timeliness: 100% on-time billing cycles   Quote Turnaround Time:  Ticket Triage SLA: ≤ 15 minutes during business hours   Administrative Task Completion Rate ≥ 95%   Inventory Accuracy ≥ 98%   Client Intake Initiation: ≤ 24 hours   Zero untracked or stalled tasks, tickets, or opportunities Flexible work from home options available. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

Created: 2026-04-13