Fleet Support Engineer

JOB TITLE: Fleet Support Engineer LOCATION: Foster City, CA (Onsite) PAY RANGE: $55 - $65/hr. DURATION: 6 Months TOP 3 SKILLS: Strong experience in diagnosing and determining root causes of complex hardware, firmware, and software issues. Deep understanding of computer architecture and key components, including GPUs, PCIe devices, SSDs, and network cards. Proficiency with Linux systems for debugging, log analysis, and use of diagnostic tools (multimeters, oscilloscopes, CANalyzer, thermal cameras). Job Description: The Fleet Support Engineer on the Vehicle Development team serves as the highest-level (Tier 3) field technical support, focused on the systemic reliability of fleet vehicles. You will be a subject matter expert in computing systems, supporting our Tier 2 (Regional) Fleet Support Engineers on their most complex escalations. Through fleet-wide analysis of diagnostics and metrics, you will identify reliability gaps, drive down mean repair and escalation times through improved tooling/documentation, and feed critical design changes back to Hardware Engineering. Responsibilities: Serve as the primary point of contact for Tier 2 escalations on Compute system issues including GPU, PSU, SSD, networking. Conduct comprehensive log review to identify hardware, software, tooling, and process failures on fleet vehicles. Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots. Lead deep-dive investigations into Client failure modes using root cause analysis methodologies like 7-Step or 8D (8 Disciplines) problem solving techniques. Develop short-term mitigations and long-term corrective actions to improve vehicle safety and update, and prevent recurring issues. Perform hardware bring-up and validation procedures for new vehicle components. Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures. Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design. Qualifications: BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or related fields with a minimum of 2+ years of relevant industry experience. Experience and skill in determining the root cause of complex issues involving HW, FW, and SW. Deep understanding of computer architecture, GPUs, PCIe devices, SSDs, and network cards. Experience with the Linux platform debugging failures using command line tools, parsing kernel and system logs. Experience with diagnostic tools (multimeters, oscilloscopes/picoscopes, CANalyzer, thermal cameras). Knowledge of automotive protocols such as CAN and automotive Ethernet. Bonus Qualifications: Knowledge of computer networking (TCP/IP, UDP, SSH, firewall, and security basics). Experience with diagnosing complex issues with sensor systems (LiDAR, camera, radar). Experience with harness debugging and repair. Proficient in Python and git/version management tools. BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter, and 401K benefits with company matching. IND123

Created: 2026-04-13