Supervisor, Passenger Service

The Passenger Service Agent Supervisor oversees daily passenger service operations to ensure exceptional customer service, safety compliance, and efficient airline operations. QUALIFICATIONS: * Must be 18 years of age or older * HS Diploma or GED * Two (2) years of customer service or hospitality experience * Minimum one (1) year of supervisory experience * Excellent verbal and written communication skills * Strong leadership skills PREFERRED REQUIREMENTS: * Airline or Airport Operations experience ESSENTIAL FUNCTIONS: * Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge * Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime * Perform all duties of subordinate employees when necessary * Ensure implementation of the Safety Management System (SMS) * Implement a safety plan for the station * Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary * Train/retrain all personnel in airline procedures, safety procedures, and company policies * Maintain good employee relations. Handle employee problems efficiently and effectively * Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries * Adhere to company policies and procedures and participate in achieving company objectives * Monitor employee activity and adjust as needed * Handle off-schedule operations when the Manager is not available * Perform other duties as requested PHYSICAL AND MENTAL DEMANDS: With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: * Treat all information as confidential. * Possess the tact to deal with all levels of employees and client representatives. * Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. * Must be able to lift, carry, and/or hold up to 50 lbs. * Physical exam may be required to confirm above. * Must pass pre-employment and random drug test. * DMV check may be required. * Must be able to read, write, understand and carry out instructions in English. * Must meet necessary requirements to obtain a security sensitive identification badge * Must be able to verbally direct in English. * Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). * Must have good hearing and vision. * 10-20% outside work. Work outside in all types of weather (Heat, Rain, and Cold) * May be required to work weekends, overnight shifts and holidays. * May be exposed to occasional loud noise levels.

Created: 2026-04-13