Fleet Service Coordinator II

Position Description About Harris County and Universal Services: Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Coordinator II to join our team. Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services. Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration. This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers. Position Overview: Under general supervision, the Service Coordinator II will assist and support the Service Coordinator III and the Service Managers in managing the flow of communication between customers and Service Technicians, ensuring customers are kept up to date on repair times, estimates, and when their vehicles are ready for pick up. This role has a strong focus on customer service, as the Service Coordinator is often the initial point of contact. Strong interpersonal skills are essential to build and maintain relationships with clients, partners, and service providers, ensuring clients receive the highest quality care. Duties and Responsibilities: Operational & Customer Service Coordination * Assist with scheduling vehicle service appointments and coordinating maintenance timelines. * Greet customers and County department representatives in a professional and courteous manner. * Accurately document customer concerns and repair requests using fleet management software. * Support dispatching of repairs to technicians and outside vendors based on workload and priority. * Answer incoming calls and provide accurate information regarding vehicle status and service needs. * Assist in reviewing and preparing repair estimates; communicate expected costs to obtain approval from County Departments. * Track vehicle repairs and proactively communicate progress, delays, and completion status to customers. * Maintain excellent customer satisfaction through consistent communication and follow-through. Quality Assurance, Inspection & Vehicle Movement * Assist in conducting quality assurance and performance inspections on repaired and upfitted vehicles to ensure installations meet or exceed Fleet standards and specifications. * Shuttle vehicles to and from locations for maintenance scheduling, repairs, and quality control inspections. * Verify completed repairs aligning with work orders prior to release to customer departments. Shop Organization & Operational Support * Help maintain a clean, organized, and safe shop environment. * Support coordination between service staff, parts personnel, and vendors to ensure workflow efficiency. Administrative & Compliance Responsibilities * Follow all County safety policies and procedures. * Maintain accurate documentation within fleet management systems. * Perform additional tasks assigned by management to support Fleet Services operations. Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education: * High school diploma or GED equivalent from an accredited educational institution. Experience: * 1 year of Customer Service experience with a Positive and Flexible Attitude * 3 years of Automotive Repair experience * 3 years Body Shop and Collision Estimating experience Licensure: * Valid driver's license with a clean driving record. Knowledge, Skill & Abilities (KSAs): * Must possess or be willing to acquire a personal set of tools commonly used in automotive repair work. * Must have the ability to work well with others in a diverse and high-volume environment. * Must have excellent verbal and written communication skills. * Must possess strong organizational skills. * Must move with a purpose in a high-volume environment. * Must have the ability to work independently on assigned tasks as well as to accept directions on given assignments * Must maintain a professional appearance and manner. Must maintain a clean workspace. * Ability to lift to 50 pounds. * Subject to kneeling, crouching, handling, walking, sitting, and reaching are needed to perform the essential functions. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Education: * High school Diploma Certifications: * ASE certifications Experience: * Experience in the Automotive Industry (Dealership/Fleet) General Information Location: * 2505 Texas Ave Houston, TX 77003 Work Arrangement: * Onsite 5 days/week, 40 hours/week Work Environment: * May be exposed to dust, dirt, fumes, etc. * May be asked to work outdoors in elements such as hot, cold, and rain. * May be asked to work at different shop locations based on Fleet Workload Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. HARRIS COUNTY EMPLOYEE BENEFITS Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Health & Wellness Benefits * Medical Coverage * Dental Coverage * Vision Coverage * Wellness Plan * Life Insurance * Long-Term Disability (LTD) Insurance * Employee Assistance Program (EAP) * Healthcare Flexible Spending Account * Dependent Care Flexible Spending Account Paid Time Off (PTO) * Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service) * Eleven (11) County-observed holidays * One (1) floating holiday per year * Paid Parental Leave* * Sick Leave Retirement Savings Benefit * 457 Deferred Compensation Plan The following benefits are available to Harris County employees in full-time and select part-time positions: * Professional learning & development opportunities * Retirement pension (TCDRS defined benefit plan) * Flexible work schedule* * METRO RideSponsor Program* * Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: 01 Do you have a high school diploma or a G.E.D. equivalency? Qualifying information must be documented in the Education section of your application. * Yes * No 02 Do you have one (1) year of Customer Service experience with a Positive and Flexible Attitude? * Yes * No 03 Do you have three (3) years of Automotive Repair experience? * Yes * No 04 Do you have three (3) years of Body Shop and Collision Estimating experience? * Yes * No 05 Please provide details about your verifiable Automotive Repair and/or Body Shop and Collision Estimating experience. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided. 06 Do you have experience in the Automotive Industry (Dealership/Fleet)? * Yes * No 07 Do you have an Automotive Service Excellence certification? * Yes * No 08 This role requires a Valid Driver's License (Texas upon hire) Do you have a Valid Driver's License? * Yes, I have a Valid Texas Driver's License * Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date * No, I do not have a Valid Driver's License Required Question Employer Harris County Address 1111 Fannin St Ste. 600 Houston, Texas, 77002 Phone 713-274-5445 Website

Created: 2026-04-13