Lead Dispatch & Delivery Operations Coordinator

Job Title: Lead Dispatch & Delivery Operations Coordinator Location: Chesapeake, VA Employment Type: Contract Pay Rate: Up to $21/hr Role Overview This is a dispatch-heavy, fast-paced operations role supporting a high-volume in-home delivery warehouse environment. The Lead Dispatch & Delivery Operations Coordinator serves as the central communication hub between delivery driver teams, contractor leadership, and internal operations. This role focuses on real-time decision-making, accountability, and ensuring smooth execution of daily delivery routes. This is not a traditional call-center customer service role. The ideal candidate brings maturity, confidence, and hands-on operational experience, with the ability to communicate firmly and respectfully with field teams. Key Responsibilities Dispatch & Route Oversight Monitor 6–10 active delivery routes daily Maintain continuous phone contact with driver teams during deliveries Track route progress, delays, and exceptions; reroute as needed Address driver performance issues and escalate to contractor leadership when required Customer Escalation Support Communicate with customers during in-home deliveries to clarify services and expectations De-escalate complaints and resolve issues in real time Act as liaison between drivers and customers to protect service quality Warehouse Check-In Support (AM) Direct returning driver teams on haul-away, trash segregation, and asset drop zones Ensure drivers complete warehouse check-in procedures Identify and report missing assets or non-compliance Team Leadership & Communication Provide direction and escalation support to CSR staff during shift Document daily service disruptions, late departures, and operational issues Share insights and recommendations with Operations leadership Required Qualifications Fluent in English and Spanish (verbal translation required) 3+ years of experience in dispatch, logistics, field operations, or delivery coordination Strong phone presence; confident, calm, and assertive under pressure Comfortable working in a warehouse environment with live driver communication Reliable, professional demeanor in customer-facing escalation scenarios Preferred Qualifications Hands-on background (appliance installation, furniture delivery, handyman, or trade roles) Prior leadership experience in dispatch, warehouse, or delivery operations Experience with TMS tools such as Descartes Route Planner, CLX, or similar systems  

Created: 2026-04-13