Customs Brokerage Supervisor

As a global client-centered logistics operator, Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our client's needs. Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo. Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare. About the Role: We are looking for a Customs Brokerage Supervisor to join our dynamic team at Noatum Logistics. In this role, you will be responsible for maintaining an efficient, cost-effective customs brokerage operation. The supervisor measures plan to actual performance and develops and implements corrective action, as necessary. The supervisor develops and implements information and administrative systems to support import services and programs and trains and develops staff to achieve maximum efficiency and effectiveness. The Noatum Logistics Customs Brokerage Supervisor develops a thorough understanding of clients' key business objectives and shipping and customs brokerage requirements. The supervisor ensures client satisfaction through workload coordination and prioritization of support resources. The supervisor monitors key internal and client-facing metrics and defines strategies for continuous improvement. Key Responsibilities: * Oversee customs brokerage team in performing all assigned customs and compliance functions. * Manages direct staff. * Fosters a participative work environment. * Serves as mentor and role model for department personnel. * Completes performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on a regular basis. * Facilitates development and training activities for assigned staff, encouraging continuous learning and performance improvement. * Interviews, hires, and maintains appropriate staffing levels. Manages the performance of the organization/department. * Develop goals and objectives of the department/organization to align with the vision. Monitor the department's effectiveness, ensuring customer needs and expectations are consistently met. Manage the department within budget. * Coordinate and lead team meetings disseminating company information, objectives, and client news to the team. * Manage selected key accounts based upon size and complexity of requirements. * Oversee, monitor, and actively manage key metrics and client margin factor while ensuring value proposition is being maintained. * Target key accounts that need improvement and drive/facilitate improvement actions. * Determine strategy to drive increased margin and minimize problems and issues with the account. * Maintain client business review schedule and client continuous improvement efforts. Prepare and participate in either if required. Support Noatum Logistics continuous improvement efforts for internal processes and methodologies. * Develop and implement standard operational processes to ensure high quality services for customers. Document processes and leverage training resources to institutionalize best practices. Perform regular evaluations of results accomplished. * Responsible for administration and guidance on U.S. customs regulations, processes, and company policies for the region's import department, including performance metrics. * Assist with classification of merchandise, harmonized tariff research, binding rulings, protests, and duty rates as needed. * Assist with other government agency clearances. * Maintain recordkeeping standards according to U.S. customs regulations. * Prepare and submit documents to U.S. Customs as well as other government agencies in accordance with company policy. * Supervise the timely and accurate processing of ABI statements. * Assist in setting up new customs brokerage accounts to ensure all system functionality is available for ultimate compliance and processing efficiencies. * Maintain a high level of communication, both written and verbal, with clients and U.S. Customs. * Support the sales process to secure new business as well as maintain/grow our current base of accounts. Look for opportunities to increase market share by offering enhanced compliance services. * Audit regional files to ensure compliance with company and regulatory policies. * Provide regional support on post entry processing. * Ensure that all direct reports receive training in import procedures. * Provide management oversight/employee supervision in a multiple branch/employee environment. What We Are Looking For: * College degree in related field or equivalent combination of experience and education. * 5-7 years of experience in U.S. customs brokerage or related experience in international trade, import operations, customs brokerage, and U.S. customs law. * 3-5 years of demonstrated leadership and management skills. * U.S. Customs Broker License. * Certified Customs Specialist certification (CCS). * Knowledge in U.S. customs and international trade, with a basic understanding of customs valuation, classification, compliance/audit, and trade programs. * Ability to effectively resolve customer complaints and problems and restore or maintain business. * Strong customer relations ability with analytical and technical skills that can be utilized to produce creative ideas and solutions. * Excellent interpersonal, communication and presentation skills (written and verbal). * Client service and team orientation, initiative, responsiveness. * Successful negotiation skills. * Organizational and management experience, including process improvement techniques. * Analytical, business planning and problem-solving skills, including ability to develop trend analyses and build baseline of information with respect to the clients' activity. * Ability to present client business review information through on-site meetings and formal presentations. * Competency in PC, spreadsheets, and database applications (including Microsoft Office Suite) * Knowledge and experience in customs entry software. * Preferred Qualifications * CargoWise platform experience Physical Requirements: * The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events. * The employee is occasionally required to stand, walk, sit, and reach with hands and arms. * Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. * Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents. * Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers. * While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad. What We Offer: * Permanent Contract - Enjoy stability and long-term career opportunities. * Flexible Working Hours - Start your day between 8:00 and 9:00 a.m., finish between 5:00 and 6:00 p.m., plus enjoy shorter Fridays! * Meal Card - A convenient way to cover your daily meals. * Flexible Benefits Plan - Choose what suits you best: private health insurance, childcare vouchers, transport card, and more. * Celebrate Your Birthday - Take a half-day off to make your special day even better. * Professional Growth - Access continuous learning and development opportunities to boost your career. * Collaborative & International Environment - Work with diverse teams and be part of a global network. * Corporate University - Benefit from ongoing training programs designed to keep you ahead. At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people's talents in all their diversity while eliminating any form of discrimination. #4470

Created: 2026-04-14