Laboratory Services Supervisor

About Certified Group At Certified Group, we deliver expert solutions and rigorous testing our customers can trust-on time, every time-so the world can have confidence in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification and audit services, Certified Group brings together trusted brands including Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. We support a wide range of industries, including food & beverage, dietary supplements & NHPs, cosmetics, OTC and personal care products, tobacco, nicotine, cannabis, and hemp. We are united by a shared culture and core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team-including believing in you. The Opportunity We are seeking a Lab Services Supervisor to play a critical leadership role within our laboratory operations. This position is ideal for a hands-on leader who is passionate about training, quality, and developing high-performing teams. In this role, you will oversee and deliver laboratory training, mentor staff, and partner closely with management to ensure operational excellence, regulatory compliance, and a positive, professional work environment. Key Responsibilities * Lead, deliver, and oversee training for new and current laboratory personnel. * Mentor and coach team members, providing ongoing performance feedback and development support. * Evaluate training effectiveness and manage corrective action plans when needed. * Maintain a collaborative, respectful, and safety-focused workplace culture. * Ensure compliance with the FSNS Quality Manual, SOPs, QC standards, and ISO 17025 guidelines. * Conduct internal audits related to training and test performance. * Maintain trainer qualifications and required certifications. * Process samples and perform testing as needed across multiple laboratory areas. * Maintain the ability to perform all functions reporting to the supervisor. * Oversee test results and reporting, including communication of out-of-specification results. * Address client needs in collaboration with the Management Team. * Work closely with Operations and Technical Managers to support lab priorities and schedules. Identify opportunities to improve operational efficiency through effective training. * Stay current with industry trends, scientific literature, and professional development opportunities. * Promote and uphold safety standards for yourself and others. Ensure proper use of PPE and adherence to laboratory safety protocols. Education & Experience * Bachelor's degree in Life Sciences or a related field required. * Master's degree in Life Sciences or a related field preferred. * Minimum of two years of analytical laboratory experience and at least one year of experience managing or supervising personnel, or an equivalent combination of education and experience. * Familiarity with GMP, OSHA, FDA, BAM, APHA, and Compendium methods is required. * Working knowledge of LIMS and Microsoft Office is required. Skills & Competencies * Strong written, verbal, and interpersonal communication skills. * Excellent organizational and time-management abilities. * Critical thinking and independent problem-solving skills. * Ability to interpret written, verbal, and visual instructions. * Comfortable working in a fast-paced, deadline-driven environment. * Ability to lead and supervisor a team. Tuesday-Saturday, 2pm-10pm

Created: 2026-04-15