Patient Support Lead - ENT

The Lead Patient Service Representative (PSR) is a working lead role responsible for overseeing the daily operations and workflow of the outpatient ambulatory call center while also performing frontline duties. This position requires strong multitasking skills and the ability to remain effective in a fast-paced, sometimes chaotic environment. As a subject matter expert, the Lead PSR provides guidance and support on insurance data entry, verification processes, and the use of insurance portals. In addition, this role ensures that all PSRs deliver a stellar patient experience by modeling service excellence, monitoring call center metrics in real time, facilitating training and coaching, and collaborating with clinic and executive leadership to optimize patient access, satisfaction, and performance outcomes.Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.ADVANTAGES OF WORKING FOR UNLV HEALTHClinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)12 Paid Holidays per year, starting with your first day of employment20 + PTO days per year (Depending on Position)3% 401K Contribution, even if you do not contributeMedical, Dental, and Vision benefits that start the first of the month following your start dateEducational RequirementsHigh School Diploma or GED equivalencyQualifications3 - years healthcare experienceBilingual English/Spanish preferredAbility to type 30WPMProficient with computers and related applications.Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel. Prior Supervisory Experience: 1-2 years healthcare or call center. Physical requirementMay include standing, sitting, and/or walking for extended periodsMay include performing repetitive tasksMay include working with challenging patients and clientsMay include lifting up to 25 pounds UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.If you have any questions about our interview and hiring procedures, please contact Recruitment at

Created: 2026-04-15