Optometric Assistant - Full time - Troy

GENERAL SUMMARY Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. PRINCIPAL DUTIES AND RESPONSIBILITIES * Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets. * Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries. * Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses. * Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment. * Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements * Responsible for completing department training program and all necessary educational requirements to perform job responsibilities * Answer and address customer concerns and questions. * Direct customer to the appropriate source when unable to address customer questions. * Handle multiple customers effectively with tact and a sense of urgency. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Requires high school diploma or GED * Previous computer experience and basic math skills preferred * Previous customer service or optometric tech experience preferred. * Computer and/or electronic medical records knowledge preferred. * Retail and/or hospitality and/or customer service experience preferred. * Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes * Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy * Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS * Works in a retail optical environment. * Requires evening and weekend hours. Additional Information * Organization: Community Care Services * Department: HF Optimeyes Troy SVS Store * Shift: Rotating * Union Code: Not Applicable

Created: 2026-04-15