Representative Patient Access II Full Time - Day (East ...

Position SummaryThe Patient Access Rep II arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures. Required QualificationsTwo years of admitting office and/or PBX operator experienceHigh School Diploma or GEDBasic Understanding of Medical TerminologyExcellent written and verbal communication skills in EnglishStrong time management skillsAbility to multitask and maintain a work pace appropriate to workloadComputer literacy and proficiencyMust demonstrate customer service skills appropriate to the jobHospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)Preferred QualificationsBilingual skills to communicate effectively with patients and familiesPhysical RequirementsThese are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation. Standing - Occasionally Walking - Occasionally Sitting - Constantly Reaching with Hands and Arms - Frequently Climb or Balance - Occasionally Stooping, Kneeling, Crouching, or Crawling - Occasionally Talking - Constantly Hearing - Constantly Seeing - Constantly Performing repetitive motions with arms or hands - Frequently Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally Lifting, carrying, pushing or pulling up to 25 lbs - Occasionally Lifting, carrying, pushing or pulling up to 50 lbs - None Lifting, carrying, pushing, or pulling greater than 50 lbs - None Driving - None Essential Job Functions / Major Areas of ResponsibilityThe essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position. Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient’s name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician’s offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Created: 2026-04-15