Dental Office General Manager

JOB PURPOSE:The General Manager is the leader of the office. The General Manager must have a great work ethic, energy, determination, intelligence, leadership skills, communications skills, sales skills and excellent attendance. The General Manager is responsible for all areas of the dental office including the operations, finance, performance, employee and personal development. The General Manager must be skilled in a variety of areas and must be very results oriented. Delighting the patient is a must. GENERAL DUTIES & RESPONSIBILITIES:Supervise the on-site laboratory, which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanlinessSupervises the office team, including scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patient charts and other legal requirements (e.g. OSHA, HIPAA mandates)Manage patient care and patient experiences including developing and maintaining a friendly and efficient office environment geared towards delighting the patient, assisting with or completing all patient consultations, and resolving patient complaints in a professional and caring mannerOpens and closes the office daily as well as maintains the clean building and property appearance; maintains sufficient office suppliesMaintains and understands HIPAA and OSHA complianceEnsure that daily revenue reports are accurate and submitted timelyEnsures daily deposits at the bank are madeManages expenses on financial statement including payroll, dental supplies and advertisingReports invoices to accounting weeklyManages petty cash daily with reports to accounting as requiredHire and trains staff for the officeEnsures that every team member is adequately trained for their positionAdministers disciplinary actions as needed for team membersSubmits payroll data timely or all office team membersMotivates the team to delight the patient in all phases of the officeKeeps doctors abreast of all key practice activities, challenges and successes while assisting in maintaining positive outcomesEducational Requirements:High school diploma; Bachelor's degree preferredGENERAL KNOWLEDGE, SKILLS & ABILITIES:Minimum of 3 years of management experienceAbility to maintain a high level of accuracy in preparing and entering informationExcellent organizational, administrative and problem solving and interpersonal skills and the ability to interact and communicate with senior managementExcellent analytical and problem-solving skillsEffective verbal and listening communication skillsEffective written communication skillsAttention to detail and high level of accuracyProficient computer skills, including spreadsheet and word processing programs and e-mail, at a highly proficient levelAbility to work well under pressure, meet tight deadlines and partner across all areas of the business

Created: 2026-04-15