NURSERY/KID ZONE

Objective: To provide a safe and pleasant environment for the members children. Reports To: Kids Zone Manager Criteria: Minimum 1 year of child care experience preferred. Red Cross CPR/AED certification required within 60 days of hire. Responsibilities Include But Are Not Limited To: * Get & keep members. * Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible. * Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. * Abide by the Service Standards set for your Department. * Attend mandatory meetings. * Arrive 5 minutes early in proper uniform. * Read and sign the communication log. * Provide care for children ages 6 weeks to 13 years of age and ensure proper conduct. * Follow sign-in and sign-out procedures for children. * Review the activity calendar and prepare for daily activities. * Work in and perform duties required for assigned zone. * Supervise children with undivided attention at all times. Distractions such as eating, cell phones, reading material, etc are not permitted in the Kids Zone. * Handle any parent concerns immediately or refer to a manager. * Handle any emergency situations that may occur and communicate with the parents and management accordingly. Fill out accident and incident reports appropriately. * Professionally communicate any necessary information to parents when picking up their child(ren). * Complete opening, closing and cleaning checklists and follow procedures as outlined by management. * Professionally answer incoming phone calls and properly record baby reservations. * Perform other duties as reasonably assigned.

Created: 2026-04-15