Senior Director, Pharmacy Operations

Senior Director, Pharmacy OperationsCompensation: $190K-$215K (negotiable) + bonus and benefitsLocation: Fully Remote (Working EST business hours)SummaryOur client is a growing specialty pharmacy organization serving patients with rare diseases through a high-touch, patient-centered model. With multiple locations and expansion plans underway, they are building the leadership infrastructure needed to scale with discipline, quality, and accountability.This is a newly created senior leadership role reporting to the SVP of Operations. The Senior Director will build and standardize multi-site pharmacy operations, establish meaningful performance metrics, and create the operational foundation for long-term growth.Key Responsibilities• Provide senior-level oversight across current and future pharmacy locations• Lead the build and scale of new sites, including workflows, staffing models, and operational readiness• Conduct operational assessments and deliver a clear roadmap to executive leadership• Design and refine standardized, repeatable pharmacy workflows• Evaluate and elevate existing KPIs into a comprehensive performance framework• Build productivity tools and staffing models aligned to volume, therapy complexity, and patient needs• Lead cost-to-fill and cost-to-serve analysis to inform growth decisions• Embed data into daily and monthly operating rhythms to drive accountability• Optimize patient and provider access models and call flow governance• Partner cross-functionally with Quality, Client Strategy, Product, Data, IT, Finance, and OperationsQualifications• Doctor of Pharmacy (Pharm.D.)• Active Pharmacist license in good standing• 10+ years of progressive specialty pharmacy operations experience• 5+ years in senior leadership• Demonstrated experience leading or scaling multi-site pharmacy operations• Deep understanding of specialty pharmacy workflows and regulatory requirements• Proven experience building scalable operational frameworks and KPI models• Strong financial and operational acumen, including cost-to-serve analysis• Exceptional change management and leadership capability

Created: 2026-04-15