ASST DIR - CLINICAL SVCS

Responsibilities About Universal Health ServicesOne of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws . Notice Avoid and Report Recruitment ScamsWe are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters. Qualifications Summary: To coordinate, facilitate and monitor the quality of Clinical Services to meet the goals of Holly Hill Hospital. In addition, provide direct care to psychiatric and substance abuse conditions. Responsible for collaborating with the patient's family, multidisciplinary team and community agencies to support and coordinate treatment and discharge planning. Oversee the social work and counselor student experience. Key Functions - 30% Inpatient Clinical Services Completes and oversees Psychosocial Assessments, Multi-Disciplinary Treatment Team Rounds, and Treatment Plan reviews within established timeframes either face to face or telephonically-with all patients, family and significant others; assessment, diagnoses, treatment for patients with mental health problems via group, individual and/or family sessions. Monitors and evaluates quality, appropriateness and effectiveness of treatment programs/services. Clinical supervision of LMSW seeking LCSW & all other therapists on a regular basis to teach and monitor the delivery of clinical excellence. Make recommendations to Executive Director of Clinical Services for improvements as identified/needed. Oversees and trains staff to provide accurate and up-to-date charting documentation as required by hospital policies. Perform staffing of units by therapist program staff. Ensures staff is utilizing social services techniques to meet or exceed hospital goals and objectives. Establishes a standard for all department members to maintain a professional working relationship with all other clinical service team members to assist in achieving or exceeding departmental goals. Assists in the development and/or implementation of new programs and services to improve patient care. Assists Business Development in identifying and developing strategies to network, expand and/or create marketing contacts. 2 Student Experience Oversees the social work and counselor student rotation program. Serves as liaison between students and partner universities. Manages agreements with partner universities and ensures compliance with such agreements. Residential Treatment Center Ensures that all services are provided as scheduled in a manner consistent with high quality of care. Provides leadership and supervision for all staff assigned to Holly Hill Hospital. Services in order to maximize the quality, flexibility and efficiency of all personnel. Works collaboratively with Business Development Department to market and network Holly Hill Hospital. Services throughout the community. Responsible for scheduling and programming on the units. Leadership Competencies - 30% Engage and Inspire - Create an environment in which people do their best work Build Talent - Utilize established interviewing and selection processes to select the right people for the right job and the right time. Coach and Develop Others - Utilize a systematic approach to coaching which includes setting goals and expectations; creating a learning environment and providing continuous feedback. Manage Conflict - Address and resolve conflict directly and constructively Functional Knowledge - Proficient in specialized technical knowledge of discipline / specialty area; demonstrate knowledge of Joint Commission standards and other related regulatory and/or quality agencies. Quality and Process Improvement - Focus on quality, patient/employee safety and error reduction; applies best practices by continuously improving services, methods or approaches. Manage Resources - Actively utilize functional resources (internal and external agencies, UHS, etc.) in developing creative solutions to address problems Manage Change -Respond to new regulations, changing economic conditions, hospital staffing, external environment, etc. Communication and Relationship Building - Effectively communicate at all levels; able to build credibility with professionals, physicians, healthcare professionals and constituents within the community. Service Excellence Competencies - 40% Service Excellence Provide timely, professional, effective and efficient service to all of our customer groups. Listen to feedback and input carefully. Demonstrate attention to others. Acknowledge and listen to differing perspectives in a group. Express ideas clearly and concisely in groups and one-to-one conversations. Create an environment with open channels of communication. Convey information clearly and concisely through formal and informal documents. Adapt writing style to fit the audience. Continuous Improvement Set a standard of excellence for maximizing the customer experience, assess how well we meet that standard, and continuously look for ways to improve. Employee Development Pursue learning and self-development. Complete all required training on or before deadlines. Change behavior or approach to suit the situation. Remain open minded and adjust approach on the basis of new information. Seek experiences and knowledge in technical/functional areas to gain additional expertise. Ethical and Fair Treatment Display dignity, respect, and a customer care attitude toward patients, patient's families, co-workers, vendors, visitors, and the community contacts Maintain professional appearance and conduct Comply with all policies and procedures Maintain a safe environment Maintain confidentiality Wear employee identification badge at all times Maintain possession of AB and fire keys at all times Use proper telephone etiquette. Teamwork Work together to provide ever-improving customer service that supersedes traditional departmental organization to create a true customer focus. Initiate, develop and manage relationships with customers. Develop and maintain cooperative and positive working relationships with work team and manager. Participate on project teams, task forces and committees. Report to work as scheduled, on time. Consistently clock in and out. Attend all required meetings. Compassion Provide respectful and dignified treatment at all times. Innovation Notice current processes/services needing improvement and generate new options. Education: Required: Masters' Degree in Counseling or Social Work. Licensure and Certification: Required: Current license as an LPC, LMSW or LCSW in North Carolina. CPR and hospital de-escalation certifications. Preferred: Current license as an LCSW and LCDC in North Carolina. Experience: Required: Four years of clinical experience as a licensed professional in an inpatient psychiatric social service setting. Preferred: Five years of clinical experience as a licensed professional in an inpatient psychiatric social service setting, to include one year of supervisory experience.

Created: 2026-04-15