Health Resource Specialist / EEF

Job Title: Health Resource Specialist / EEFReports To: Eligibility & Enrollment Manager Location: Access to Healthcare Network - Reno Status: Non‑Exempt Supervises: N/AJob PurposeThe Health Resource Specialist supports individuals and families seeking affordable healthcare. This role screens callers for Nevada health programs-including AHN, Medicaid, Medicare, and Nevada Check-Up-and assists with enrollment through Nevada Health Link. The specialist also provides backup coverage for Front Office operations as needed.Typical schedule: 8:00-4:30 or 9:00-5:30 when covering Front Office.Key ResponsibilitiesProvide clear, unbiased information and enrollment assistance for Nevada Health Link and other health programs.Screen callers based on income and family size to determine appropriate program eligibility.Handle inquiry calls, answer questions, and make referrals promptly and professionally.Maintain accurate, timely data entry and use critical thinking to support callers effectively.Communicate available AHN programs and community resources.Work with supervisor to ensure caller needs are resolved efficiently.Assist with Front Office coverage as needed.Attend outreach events and community meetings (occasionally on weekends).Perform other duties as assigned.Basic RequirementsBilingual (English/Spanish) required.Valid driver's license; ability to drive AHN company car.Ability to obtain an Exchange Enrollment Facilitator (EEF) License within 60 days (up to 5 attempts; 3 funded by AHN).Ability to pass required Nevada background checks.Knowledge of AHN services and willingness to learn administrative systems.Must follow HIPAA guidelines.Regular participation in staff and interdepartmental meetings.Minimum Education & ExperienceHigh School Diploma.At least two years of customer service experience.At least two years of computer experience, including Microsoft Office, databases, and internet use.Strong communication and organizational skills.Knowledge of public health programs or insurance preferred.Work Environment RequirementsAbility to stand 3-6 hours/day and sit at a computer for 4-6 hours/day.Ability to perform repetitive hand/wrist movements.Ability to lift up to 30 lbs.Flexibility with work schedule based on departmental needs.Funding ClauseThis position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.Note: This job description outlines the general nature and responsibilities of the role and may be adjusted to meet organizational needs. It is not a contract of employment.AHN is an equal opportunity employer and welcomes applicants from diverse backgrounds.BenefitsMedical Insurance & Vision provided at no cost to the EmployeeHealth Savings Account HDHP (HSA) includes employer matching $35.00 per monthDependent Care Flexible Savings Account (FSA)Low-cost health insurance options for your dependentsPrescription drug insuranceDental insuranceFree Life Insurance and Long-Term DisabilityVoluntary Ancillary Benefits4 Weeks Paid Time off in your first yearWFH Options14 HolidaysBereavement Leave4 weeks Paid parental leaveTuition Assistance and more!Required to pass a background check through the State of Nevada

Created: 2026-04-15