Optician - Full time - Southfield

GENERAL SUMMARY: Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues * Responsible for communicating the preferred lens family of products and the benefits of each * Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken * Responsible for conducting and recording various measurements that are required to fabricate the lenses * Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory * Responsible for follow-up with the eyewear orders through completion and delivery * Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram * Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear * Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility * Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Requires high school diploma or GED * Previous computer experience and basic math skills preferred * Previous customer service, retail, or hospitality experience preferred * Previous dispensing/optical experience preferred * Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes * Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy * Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS: * Works in retail optical environment. * Requires evening and weekend hours Additional Information * Organization: Community Care Services * Department: HF Optimeyes Southfield SVC * Shift: Rotating * Union Code: Not Applicable

Created: 2026-04-15