Specialist, Testing Services

Advertised Position Title: Specialist, Testing Services Job Description: This position is responsible for proctoring tests at the Toledo-area Testing Center and occasionally the Findlay-area Testing Center. Must be able to communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center. Essential Functions: * Communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center. * Support testing operations at OCC locations. Proctor and maintain order in the Testing Centers by upholding academic integrity/test security during shift while also being responsible for sensitive and confidential information that impacts student grades/transcripts. * Maintain a daily paper and computer log identifying and retaining all Testing Center activity by using an Excel spreadsheet. * Understand the differences between the variety of tests given along with the procedures/policies and the relationship of each test to those procedures. * Schedule appointments by phone and using our online appointment request application. * Positively identify student by picture ID; ensure that each student has a test on file with the Testing Center. * Verbally report and complete written report of unusual testing situations. * Complete study, training, and any applicable certification tests in order to administer all tests available at Owens Community College. Knowledge, Skills, and Abilities: * Microsoft Office Suite, Excel, Word, Ozone, Owens Internet, Intranet, and email Standardized and computerized test administration * Good typing skills, excellent customer service skills, excellent organizational skills, excellent time management skills, excellent oral and written communication, excellent interpersonal skills for work as a team member. * Manage multiple tasks in a fast-paced environment. * Work with individuals with different learning styles, communication styles, and backgrounds. * Speak in front of people. * Manage confidential information. * Manage one's time and work independently to achieve team goals. * Able to learn computer skills needed for position. * Positive attitude, Friendly personality, Professional, Commitment to Owens, Enthusiastic, Energetic, Flexible, Personable, Reliable, Team player, Dependable Minimum Education Requirements: * High School Diploma or equivalent (G.E.D.) * MS Excel, MS Word, two years of administrative office and customer service experience, including dealing with confidential information. Preferred Qualifications: * Associate degree or two-year technical certificate Job Classification: Staff Duty Days: 260 Days Work Schedule: To be discussed. Grant Funded Position: No - Not Grant Funded FLSA Status: United States of America (Non-Exempt) Pay Basis: Hourly Hiring Range $16.44-$18.50 Retirement System: SERS - SERS (Retirement System Classification)

Created: 2026-04-15